ORGANIZATION Pantogran, DBA CARD, is seeking highly motivated professionals to join our team. As a part of our growing organization under new ownership, you'll have the opportunity to contribute to our success and take advantage of new policies and benefits. We offer a dynamic work environment where your talents and skills will be valued and rewarded. The Center for Autism and Related Disorders (CARD) is among the world’s largest and most experienced organization effectively treating individuals of all ages who are diagnosed with autism spectrum disorder. CARD strives to meet the growing need for services by continuously opening new offices throughout the country to provide top-quality ABA therapy across all populations. CARD treats individuals with ASD using the principles of applied behavior analysis (ABA), which is empirically proven to be the most effective method for treating individuals with ASD and recommended by the American Academy of Pediatrics and the US Surgeon General. With locations throughout US and internationally, CARD’s mission is to provide access to top-quality treatment all over the world. Through its network of trained technicians, behavior analysts, and researchers, CARD develops and implements quality, comprehensive, and individualized treatment programs that lead to success. 198 Union Blvd. Suite 200 Lakewood, Colorado 80228 Operations Manager Pantogran, DBA CARD, is seeking highly motivated professionals, to join our team. As a part of our growing organization under new ownership, you'll have the opportunity to contribute to our success and take advantage of new policies and benefits. We offer a dynamic work environment where your talents and skills will be valued and rewarded. Competitive quarterly bonus plan Free access to medical care via Telehealth for you & your family World class training & mentorship programs Growing organization with over 30 year history providing opportunities for career growth Competitive benefits package, including health insurance, retirement plans, and new benefits under new ownership POSITION OVERVIEW: The Operations Manager oversees the day-to-day operations their assigned center. Responsibilities range from administrative duties to the development of the center’s team, including but not limited to: Billing, payroll, and general reporting Mutually beneficial scheduling of staff and patients Recruitment, hiring, and onboarding of local administrative staff and support of this process for clinical staff (i.e. Behavioral Therapists) Managing employee and client relations Ensuring financial health of the center based on prescriptive key performance indicators Maintaining a safe and effective facility Communicating with staff, patients, and families ESSENTIAL DUTIES AND RESPONSIBILITIES: Represent CARD professionally and ethically to internal and external stakeholders Represent CARD in a positive manner and uphold all CARD standards and values Communicate, implement, and represent CARD’s policies and mission at the center Create and maintain strong staff engagement and culture Recruit, hire, and onboard administrative and clinical staff on an as needed/ongoing basis Supervise administrative staff and clinicians’ daily operations to ensure employee and patient satisfaction Provide mentorship and career development to administrative and clinical staff, including providing feedback via on-going 1:1 meetings and annual performance management process Schedule all clients and staff to ensure the fulfillment of individually contracted hours and minimum billing requirements Partner with the center Clinical Supervisor to obtain/maintain high scores in patient and staff satisfaction Accountable for learning and employing business systems, legal practices, HIPAA compliance, and technology as mandated by CARD Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L) Prepare and maintain client rosters and files, including the timely and accurate completion of assessments for the purpose of re-authorization Manage all aspects of the center’s purchasing budget and oversee the tracking of equipment and devices Lead outreach efforts to meet minimum growth requirements each month and establish mutually beneficial relationships with community entities (e.g. schools, doctor offices, parent organizations, etc.) Leads improvements in areas of KPI’s, patient retention, staff development and retention, and division growth to support the financial health of the center and CARD Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations Responsible for facility cleaning, hygiene, safety and maintenance including utilization of approved vendors; ensure all procedures are followed and documentation is maintained Meet regularly with the Group Operations Manager and/or Division Director Attend required trainings and meetings Other duties as assigned EDUCATION, CERTIFICATIONS AND EXPERIENCE: High School Diploma or GED required Bachelor’s Degree in business, accounting, finance, administration or management preferred A minimum of 2-4 years’ experience in management required Some experience in healthcare settings preferred KNOWLEDGE, SKILLS AND ABILITIES: Demonstrated ability to work independently Ability to lead in a complex and sometimes stressful environment while maintaining a calm and focused demeanor Decisive with an operational, implementation, and detail-oriented perspective Excellent leadership and people development skills; “leads by example” Proactive, results-oriented, creative problem solver Demonstrated ability to exercise considerable judgment, maintain confidentiality, and communicate in a diplomatic manner Ability to prioritize and execute effectively Effective interpersonal relationship skills and the ability to communicate effectively with staff and families Ability to work closely with the families of patients for the patient’s overall success and quality of care, including the setting of expectations and enforcement of policy Desire to learn the clinical side of the CARD model Excellent written and verbal communication skills, including phone and e-mail etiquette English proficiency, both verbal and written, is required Excellent computer skills including Outlook, Word, Excel, and PowerPoint Ability to work extended hours, weekends, and holidays pursuant with industry demands Key Characteristics: Professional, reliable, adaptable, compassionate, active listener, enthusiastic WORK ENVIRONMENT: Includes both a typical office environment, with minimal exposure to excessive noise or adverse environmental issues, and overnight travel as needed based on Region needs. Mode of transportation for travel typically will include automobile and plane. PHYSICAL REQUIREMENTS: Be able to work with patients who are seated on the floor, in small chairs, or other home, school, community and clinic environments Move frequently throughout the therapeutic setting to gather materials, anticipate and respond to the movement of a patient, and/or provide instruction in a variety of settings, such as school, playground, clinic, or community locations Constantly position oneself to participate and respond to the movements and behaviors of patients, including but not limited to bending to assist a patient, kneeling/crouching to teach a play skill, hurrying to block an open doorway, or reaching to prevent a patient from entering a traffic congested street Be able to utilize continuous visual tracking in order to monitor the movement of patients, as well as the items and circumstances in the surrounding environment Occasionally move to evade aggressive behaviors and/or physically block attempts to aggress towards others. Responding to behaviors may occasionally require bearing weight of a patient who is leaning, pushing, etc. Occasionally use modeling to teach gross motor skills, such as climbing or jumping, and fine motor skills such as clapping or opening a container Work in both indoor and outdoor settings as they relate to the patient’s natural environment, which may include being outdoors in a variety of weather conditions (e.g., community skills, recess in a school setting, etc.) Be able to lift-up to 30 lbs. while assisting patients Compensation Range: $55k - $60k per year bonus potential Click to access EEOC Workplace Poster Click to access IER Right to Work Poster and E-Verify We will enrich and empower as many lives as possible by bringing effective, innovative, and evidence-based ABA treatment to the entire world – one individual at a time. CARD leads the world in the effective treatment of autism, guided by science and inspired by compassion, to help people with autism and their families thrive.