• Job Summary: The role of a Patient Care Coordinator is to ensure that efficient communication is being made between the patient/consumer and PA Care at Home Services. A Patient Care Coordinator is the first contact that the patient/consumer has when they are our patient/consumer. They have an assigned caseload they are always to be courteous and helpful.The PCC reports directly to the their immediate Supervisor/HR/CEO/ECEO.

Responsibilities:

• Maintains a caseload of up to 100 patients.
• Responsible to respond to referral inquiries promptly and complete the full Intake cycle process for services, non-skilled services and private pay and case manage.
• Receives incoming calls and makes outbound calls to follow up lead referrals, state agencies, physicians, and partners, etc.
• Responsible to understand and comply to various state waiver programs and private pay initiatives.
• Develops professional relationships with outside agencies to better assist incoming consumers.
• Work with Supervisor/CEOs/marketing to effectively funnel all lead referrals through the intake department.
• Identify opportunities to be proactive in consumer cases and build relationships.
• Communicate customer service feedback to Supervisor/CEO/Partners.
• Maintaining a positive and empathetic and professional attitude towards employees and consumers at all times.
• Monitors gaps and absence of activity on HHA report coming from Coordinators (PCA or Consumer) to ensure that services are rendered (Missed Visits and Units).
• Work in collaboration with the PCA Coordinators, and Consumer/Patient Coordinators to ensure that the proper follow up was completed before requesting discharge.
• Maintains communication to ensure that all incoming PCAs are in compliance and that documentation is acquired by communicating with PCA Coordinators.
• Communicates with consumers daily and family members or as needed.
• Follow up/Documentation on Hospitalization or medical changes
• Creates and manages Plan of Cares.
• Assist with grievances/appeals/complaints.
• Assist with authorizations/calendar and schedule changes.
• Demonstrates commitment to excellent internal and external customer service.
• Adhere to policies, procedures, and compliance requirements of PA Care at Home Services for the Department of Health, OLTL and MCOs.
• Check eligibility and waiver.
• Reporting to insurances and internally.
• Other duties as assigned

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Home Health Care: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Ability to Relocate:

• Philadelphia, PA 19134: Relocate before starting work (Required)

Work Location: In person