• Own chat communications on the website and engage with potential future customers.
• Develop and execute a prospecting plan that engages new contacts and consistently brings new clients to OVHcloud.
• Source new sales opportunities through inbound lead generation and outbound cold/warm emails and calls.
• Execute win-back campaigns to retain churning customer accounts.
• Work closely with Sales and Marketing teams to drive lead generation and contact incoming leads on a daily basis.
• Collaborate with the Customer Support Team to transfer and accept chat sessions depending on topics and required expertise (technical vs. sales).
• Contribute to Sales and Marketing business development strategies, events and activities.
• Answer incoming emails and chats with sales-specific questions.
• Perform outbound email and telephone prospecting campaigns based on internal and external lists.
• Contact existing customers to obtain referrals.
• Contact existing customers to cross-sell complementary products.
• Investigate potential vertical markets and prospect in these markets.
• Conduct research on potential clients and sustain a database of business opportunities.
• Communicate with potential customers over the phone and via email and provide excellent customer service.

• 2 years of experience in an enterprise sales environment to include identification of potential qualified leads.
• Associate degree or equivalent and relevant years of experience.
• Experience with at least one Customer Relationship Management (CRM) system.
• A good understanding of cloud infrastructure and technology.
• Excellent communication skills to include verbal, written, and presentation.
• Ability to learn and understand technical concepts, processes, details, and skills, and be able to effectively communicate them to a wide variety of audiences.
• Experience using Salesforce, Zendesk, or ServiceNow a plus.

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