Responsibilities:

• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to the Navy Federal Retirement offerings and systems including Benefit Connect, My HR Service retirement cases, and Retire Online (ROL)
• Support Navy Federal retirement initiatives
• Resolve or arrange for resolution of retirement operational/processing issues, inquiries, and complaints
• Provide guidance to internal/external customers and stakeholders regarding SSC retirement processes and services
• Process death claims for the retirement team
• Ensure compliance with all HR related policies, practices, and procedures
• Support on-going quality control checks to ensure efficiency and accuracy of basic processes and procedures
• Perform research for process improvements; provide information to senior staff and leadership as directed
• Perform other duties as assigned

Job Type: Contract

Pay: $25.00 - $28.00 per hour

Expected hours: 8 per week

Schedule:

• 8 hour shift

Ability to Relocate:

• Pensacola, FL 32501: Relocate before starting work (Required)

Work Location: Hybrid remote in Pensacola, FL 32501