Adobe Population Health ( APH ) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch . The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “ America's Fastest-Growing Private Companies ” by Inc. 5000 and has earned a " Best Places to Work " award from the Phoenix Business Journal consecutive times.

APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with a range of service lines. The company is expanding and looking for individuals who want to make a difference and help those in need.

POSITION SUMMARY

The Customer Service Scheduler is responsible for coordinating and maintaining a full schedule of in-home wellness assessments and other preventative screenings for our field staff. As a CSS, you will provide inbound/outbound front office support within the service center to coordinate communication efforts, between other member services, and members via phone support, customer services, surveys, and scheduling.

DUTIES & RESPONSIBILITIES

• Demonstrate a positive and professional attitude in providing customer service by being respectful of all clients.
• Demonstrate professional, appropriate, and effective communication with clients, families, and other team members to ensure continuity of care.
• Perform outbound calls to members to schedule their wellness assessments on behalf of the health insurance in their home or via telehealth.
• Work collaboratively within a team setting to provide positive outcomes for patients as well as demonstrate a positive and professional attitude while providing customer service by being respectful of all members.
• Complete monthly satisfaction questionnaire calls.
• Responsible for the management of field staff calendars and ensuring their schedules are full.
• Proactively review, monitor, and adjust calendars for max efficiency.
• Maintain patient confidentiality, following all HIPAA guidelines and regulations.
• Participate in forming solutions for presenting problems and determining realistic goals.
• Answer incoming calls about service inquiries.
• Make outgoing calls including, but not limited to, observation, missed visits, discharge, and satisfaction, as well as others.
• Schedule appointments and service requests.
• Answer incoming calls.
• Make outbound calls.
• Complete scheduling for all needed services.
• Performs other related duties as assigned by management.

SKILLS & QUALIFICATIONS

• Ability to speak English fluently.
• Spanish-speaking is required.
• Proficiency in Microsoft products .
• Strong organizational skills with the ability to multitask.
• Identify and resolve problems in efficient and effective ways.
• Ability to manage sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Problem-solving and analytical skills.
• Diligence and accuracy.

EDUCATION, LICENSES, & CERTIFICATIONS

• High School Diploma or equivalent required.
• Associate degree preferred.

PHYSICAL DEMANDS

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.

BENEFITS & TOTAL REWARDS

• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (8 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours

EQUAL EMPLOYMENT OPPORTUNITY

ACW is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.