ABOUT ADOBE 

Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.

APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with various service lines. The company is expanding and looking for individuals who want to make a difference and help those in need. 

POSITION PURPOSE 

Adobe Population Health is seeking an organized, reliable, and passionate Lead Certified Medical Assistant (or as we like to call you a Lead Care Navigator) who will play a crucial role in providing comprehensive medical assistance and support members within their homes. You will lead a team of Care Navigators, ensuring the delivery of high-quality care and adherence to healthcare protocols and standards. As the Lead Care Navigator, your responsibilities will encompass a wide range of clinical and administrative duties aimed at enhancing the well-being and comfort of patients while maintaining efficient operations. In this role, you will serve as a vital link between patients, caregivers, healthcare providers, and community resources, facilitating seamless access to healthcare services and support. The ideal candidate will possess excellent communication, organizational skills, and leadership attributes with an emphasis on providing quality patient care.

This role is a full-time, hourly position based out of our Louisiana satellite location and requires travel throughout the state to necessary parishes. In this role you will be using your personal vehicle and receiving mileage reimbursement. 

This is a newly created position to support APH’s continued expansion reporting to the Field Manager.

DUTIES & RESPONSIBILITIES

• Leadership and Supervision:
  1. Lead and help supervise a team of Care Navigators.
  2. Provide guidance, support, and mentorship to team members.
  3. Coordinate schedules and assignments for medical assistants to ensure coverage and efficiency.
  4. Conduct regular performance evaluations and provide constructive feedback to team members.
  5. Foster a positive and collaborative work environment conducive to professional growth and development.
• Patient Care:
  1. Assist patients with activities of daily living (ADLs) as per individual care plans.
  2. Educate patients and their families about healthcare procedures, medication regimens, and self-care techniques.
  3. Monitor patient progress, assess health status, and report any changes or concerns to the healthcare team, including but not limited to pain assessments, med reviews, A1C, blood pressure, eye health, bone density, colon-rectal, and medication adherence. 
• Care Coordination and Advocacy:
  1. Coordinate appointments, referrals, and follow-up care with healthcare providers and specialists.
  2. Advocate for patients' rights and preferences, ensuring they receive culturally competent and patient-centered care.
  3. Facilitate communication and collaboration among members of the healthcare team, including physicians, nurses, therapists, and social workers.
  4. Assist patients and families in navigating insurance coverage, benefits, and financial assistance programs.
• Documentation and Record-Keeping:
  1. Maintain accurate and up-to-date medical records, including patient charts and documentation of care provided.
  2. Ensure compliance with HIPAA regulations and confidentiality guidelines in handling patient information.
  3. Assist with billing and coding tasks as needed, ensuring accurate documentation for reimbursement purposes.
  4. Complete required documentation for insurance claims, referrals, and authorizations.
• Communication and Collaboration:
  1. Communicate effectively with patients, families, caregivers, and members of the healthcare team.
  2. Collaborate with physicians, nurses, therapists, and other healthcare professionals to coordinate patient care plans.
  3. Act as a liaison between patients, caregivers, and healthcare providers to facilitate continuity of care.
  4. Participate in multidisciplinary team meetings and case conferences to discuss patient progress and treatment plans.
• Compliance and Quality Assurance:
  1. Adhere to all relevant regulatory standards, policies, and procedures governing home healthcare services.
  2. Ensure that medical equipment and supplies are maintained, sanitized, and stocked appropriately.
  3. Participate in quality improvement initiatives and compliance audits to enhance the delivery of care.
  4. Stay updated on best practices, guidelines, and advancements in the field of home healthcare.
• Performs other related duties as assigned by management.

SKILLS & QUALIFICATIONS

• Previous experience in home healthcare or a related clinical setting preferred.
• Experience in care coordination, case management, or patient advocacy, particularly in home healthcare or community-based settings.
• Leadership or supervisory experience is an asset.
• Strong clinical skills and knowledge of medical terminology and procedures.
• Knowledge of healthcare systems, insurance policies, and community resource.
• Strong interpersonal, communication, and problem-solving skills.
• Empathy, compassion, and cultural sensitivity in working with diverse populations.
• Ability to work independently and as part of a team in a dynamic environment.
• Reliable and punctual with a strong work ethic.
• Comfortable traveling throughout the state to meet with members and aid staff as needed. No overnight travel is necessary. 
• Proficiency in electronic health records (EHR) and medical software applications.

EDUCATION, LICENSES, & CERTIFICATIONS

• High School Diploma or equivalent required.
• Associate degree strongly preferred.
• Bachelor's degree in social work, nursing, public health, healthcare administration, or related field preferred.
• Certified Medical Assistant (CMA) credential from an accredited program.
• Current and unrestricted driver’s license. 

BENEFITS & TOTAL REWARDS

• Paid Onboarding and Training 
• Insurance – Medical, Dental, Vision, and Life
• 401k Plan – 3% match
• Employee Assistance Program
• Tuition Reimbursement
• Continued Education Support
• Mileage Reimbursement (if applicable)
• Referral Bonuses
• Paid Holidays (8 days)
• Paid Time Off (15 days)
• Paid Volunteer Hours 

CHARACTER & COMPETENCIES

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Problem-Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Regularly required to travel distances to member’s homes (up to 90-minutes one-way).
• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
• Occasionally required to be exposed to warm or cool spaces.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 50 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 50 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. 

EQUAL EMPLOYMENT OPPORTUNITY 

APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.