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ABOUT APH
Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity and human kindness, based in Phoenix, AZ, with satellite locations in multiple states. APH has been recognized as one of “America's Fastest-Growing Private Companies” by Inc. 5000 and has earned a "Best Places to Work" award from the Phoenix Business Journal consecutive times.
APH offers customized programs for insurance groups, providers, hospitals, and families, which include case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. As one of the country's few fully integrated healthcare providers, APH provides top-notch medical services with a range of service lines. The company is expanding and looking for individuals who want to make a difference and help those in need.
Must reside in Louisiana.
POSITION SUMMARY
Provide inbound/outbound front office support within the service center to coordinate communication efforts, between other member services, and members via phone support, customer services, surveys, and scheduling. As a Customer Support Associate, you will connect personally with our third-party insurance members, listen to their concerns, and help find them the solutions (appointments, referrals, etc.) that they need to maintain a respectful quality of life.
To be considered you must live in Louisiana state.
DUTIES & RESPONSIBILITIES
SKILLS & QUALIFICATIONS
BENEFITS & TOTAL REWARDS
EDUCATION, LICENSES, & CERTIFICATIONS
EQUAL EMPLOYMENT OPPORTUNITY
APH is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Full Time
$55k-72k (estimate)
05/12/2024
06/21/2024
The job skills required for Customer Support Associate - Remote (Louisiana) include Customer Service, Problem Solving, Scheduling, Customer Support, Verbal Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate - Remote (Louisiana). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate - Remote (Louisiana). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate - Remote (Louisiana) positions, which can be used as a reference in future career path planning. As a Customer Support Associate - Remote (Louisiana), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate - Remote (Louisiana). You can explore the career advancement for a Customer Support Associate - Remote (Louisiana) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
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Route and direct customer requests to appropriate personnel.
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Work within various teams to ensure outstanding customer service.
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Support agents can find out which tickets need their attention the most by creating customized ticket views.
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Develop professional relationships with ongoing customers through excellent customer service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
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Listen attentively and actively.
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Take ownership and responsibility.
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Attending training sessions to grow knowledge of products and to develop customer service skills.
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Maintain broad knowledge of customer products and services.
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Step 3: View the best colleges and universities for Customer Support Associate.