54 Customer Support Representative -- Remote | WFH Jobs in New York, NY
Get It Recruit - Administrative is Hiring a Remote Customer Support Representative -- Remote | WFH
Key ResponsibilitiesRespond promptly to incoming tickets and gather relevant information.
Analyze and troubleshoot cases to resolve issues efficiently.
Escalate high-priority cases to team members when necessary.
Document steps taken to resolve issues for future reference.
Gain an understanding of client business processes through customer interactions.
Relay client feedback and improvement suggestions to the development team.
RequirementsBachelor's degree in Computer Science or equivalent.
Working knowledge of Salesforce or other ticketing systems.
Understanding of Finance or Accounting concepts.
Familiarity with SQL syntax.
Foundational understanding of coding.
Experience with CPM software (OneStream, Anaplan, Board) is a plus.
Ability to work under pressure and a willingness to learn.
Strong interpersonal communication skills.
Ability to work both collaboratively and independently with minimal supervision.
Excellent multitasking and prioritization abilities.
Proficiency in a secondary language, particularly Spanish, is preferred.
Strong analytical, problem-solving, and troubleshooting skills.
Confident communicator with strong presentation skills.
Self-aware, motivated, coachable, and poised.
BenefitsCompetitive hourly rate (dependent on experience).
401(k) retirement plan.
Dental insurance.
Health insurance.
Education And ExperienceBachelor's degree preferred.
3 Years Of Customer Support Experience Preferred.2 years of SQL experience preferred.
3 Years Of Salesforce Experience Preferred.1 year of experience with CPM software (OneStream, Anaplan, Board) preferred.
Schedule8-hour shift, Monday to Friday.
Work SettingRemote.
If you need accommodation during the application process, please contact us directly.
Employment Type: Full-Time
Job Summary
Full Time
$46k-59k (estimate)
05/22/2024
06/27/2024
The job skills required for Customer Support Representative -- Remote | WFH include Customer Service, Problem Solving, Products and Services, Communication Skills, Customer Support, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative -- Remote | WFH. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative -- Remote | WFH. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Representative -- Remote | WFH positions, which can be used as a reference in future career path planning. As a Customer Support Representative -- Remote | WFH, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative -- Remote | WFH. You can explore the career advancement for a Customer Support Representative -- Remote | WFH below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
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