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Customer Service Specialist
OSCEOLA SUPPLY Tallahassee, FL
$33k-41k (estimate)
Full Time | Wholesale 4 Months Ago
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OSCEOLA SUPPLY is Hiring a Customer Service Specialist Near Tallahassee, FL

JOB TITLE
DEPARTMENT
REPORTS TO
Customer Service Specialist
Operations
TBD
Length of Work Year: 2080
 Salary Range: $40,000 - 45,000/year
FLSA: Non- Exempt
Date Approved:
JOB GOAL
The Customer Service Specialist will interact with the company’s customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on janitorial supplies, equipment, and deliveries.
MINIMUM QUALIFICATIONS:
Education and Experience:
  • High school diploma or equivalent.
  • Customer service experience required.
  • Some experience with janitorial supplies, equipment, and procedures preferred.
DUTIES AND RESPONSIBILITIES
NOTE: The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position
Duties/Responsibilities:
  • Interacts with customers via telephone, email, or in person to provide support and information on janitorial products, services, and deliveries. 
  • Ensures that appropriate actions are taken to resolve customers problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Collaborates with and assists sales representatives on customer service issues. 
  • Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Excellent verbal and written communication skills, including active listening and conflict resolution. 
  • Service-oriented and able to resolve customer grievances.
  • Excellent organizational skills and attention to detail.
  • Proficient computer skills with the ability to learn new software.
  • Must be proficient in Microsoft Office Suite or related programs.
  • Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
  • Must be reliable and extremely trustworthy.
  • Ability to work independently and in a fast-paced environment.
  • Ability to anticipate work needs and interact professionally with customers.
PHYSICAL DEMAND CLASS:
  • Prolonged periods sitting at a desk and working on a computer.
  • Ability to lift up to 20 pounds
This job description is intended to accurately reflect the position activities and requirements. However, management reserves the right to modify, add, or remove duties and assign other duties as necessary. It is not intended to be and should be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$33k-41k (estimate)

POST DATE

12/08/2023

EXPIRATION DATE

04/26/2024

WEBSITE

osceolasupply.com

HEADQUARTERS

COLUMBUS, GA

SIZE

25 - 50

FOUNDED

1993

CEO

KIMBERLY ST CLAIR

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About OSCEOLA SUPPLY

Osceola Supply is a construction company based out of P.O. Box 13503, Tallahassee, Florida, United States.

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The job skills required for Customer Service Specialist include Customer Service, Microsoft Office, Written Communication, Customer Support, Organizational Skills, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Service Specialist job description and responsibilities

Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.

02/03/2022: New Britain, CT

Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.

01/27/2022: Lowell, MA

Customer agents talk to customers on behalf of businesses and companies.

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They help customers with their queries and complaints.

02/04/2022: South Bend, IN

A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.

01/31/2022: Rapid City, SD

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Specialist jobs

Certified Customer Service Specialist (CSS).

02/10/2022: Toledo, OH

Communicate as efficiently as possible.

01/12/2022: Gary, IN

Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.

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Position requires thorough knowledge of product lines and the ability to exceed customer expectations.

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6-12 months of customer service experience and/or training; or equivalent combination of education and experience.

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Step 3: View the best colleges and universities for Customer Service Specialist.

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