Description

Job Summary: As the first person who interacts with the patient when calling the patient back to the exam room, projects a positive image (smile, warm, caring, introduce yourself and title and assists the Provider by obtaining pertinent clinical information in the initial assessment, identifies the reason for the patient’s visit, helps communicate expectations to the patient. 

Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned.

Key Functions:

• Provides excellent customer service to patients by listening and appropriately serving patients.
• Contributes to an overall positive work atmosphere through actions and attitude.
• Relays relevant information to the appropriate internal staff. 
• Greets and escorts patients to examination room and prepares electronic health record (E.H.R.) and/or summary sheet for physician. This includes interviewing the patient to obtain a brief history of illness and pertinent diagnostic testing information performed prior to the office visit.
• Maintains continuous flow of patients throughout the clinic. Assists patients as needed with walking, transfers, dressing, collecting specimens, and preparing for examination using appropriate means.
• Ensures examination rooms are clean and stocked with necessary supplies. This includes ordering medical supplies when needed and maintaining adequate supply of administrative/referral forms.
• When required, removes cast/splint for physician exam. May be asked to apply casting or soft bracing.
• Draws injections when asked and prepares patients for receiving injections by applying ice and appropriate positioning.
• Reports abnormal observations of patient condition or problems voiced by the patient immediately to physician/physician assistant.
• Relays instructions to patients or family members as directed by the physician/physician assistant.
• Assists physician/physician assistant with documenting patient care in the E.H.R and insuring that all services ordered are coded in the E.H.R. and on patient superbill.
• Participates in office meetings and educational activities.
• Maintains work area in neat and orderly manner.
• Complies with HIPAA procedures.
• Other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma, general education degree (GED), or certification from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High School Diploma, general education degree (GED), or certification from college or technical school or three to six months related experience and/or training or equivalent combination of education and experience.

This position requires the Medical Assistant to float between 6 physicians for coverage when another Medical Assistant is off work so will learn multiple specialties.