FRONT DESK POSITION OVERVIEW:

A Front desk Representative is the first person to greet a patient when they come into our practice. Our patients are our priority and welcoming the patient to our practice, obtaining all the necessary information is important to ensure the patient has a good experience with us.

FRONT DESK ESSENTIAL FUNCTIONS:

· Recognize, greet and register patients in a polite, prompt and helpful manner

· Verify current informational statuses and collect insurance information, demographic information and signatures as needed

· Collect co-pays, deductibles, co-insurances and account balances. Post payments and process credit cards

· Obtain and process patient referrals/authorizations for treatment and consultation

· Answer all phone calls and voice messages in a pleasant manner and handle patient needs expeditiously

· Confirm next day appointments

· Prepare all necessary documents for next day appointments

· Schedule and reschedule appointments accurately and efficiently

· Pull and process medical records release requests

· Explain office policies to patients as needed

SALARY & BENEFITS:

$ 18 – 20 per hour

· Medical, Dental and Vision Insurance

· Generous PTO package and paid holidays

· Company-paid life insurance and long term disability insurance

· Ability to purchase accident insurance, short and long-term disability insurance.

· Opportunities for internal training and development

· Retirement Plan eligibility after one month of service with eligibility in company profit sharing

· Mon – Friday 8 to 5

FRONT DESK REQUIRED QUALIFICATIONS AND SKILLS:

• Knowledge of medical office procedures
• Knowledge of computer systems and applications
• Knowledge of grammar, spelling and punctuation
• Skills in operating business office machines
• Skills in answering the telephone in a professional manner
• Ability to read, understand and follow oral and written instruction
• Ability to establish and maintain working relationships with patients, employees and the public

FRONT DESK WORKING CONDITIONS:

• Typical business office environment
• Must be able to travel to Superior, Westminster and Wheat Ridge locations to help cover. Will be assigned to one as a primary location but will need to be able to cover other locations
• Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Must be able to work early, late and long hours, as needed, to meet the essential functions of the job