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Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.Essential Functions: • Schedules patient appointments, determining between urgent and non-urgent injuries.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
• Other duties may be assigned.
Qualifications:
High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.
Ability to multitask and maintain professional telephone etiquette.
Computer Database software and Internet software.
Problem solving skills in standardized situations.
Ability to work accurately and efficiently.
Excellent verbal and written communication skills.
Knowledge of medical terminology helpful.
Prior customer service representative experience required.
Knowledge of 3rd party insurance and medical office experience helpful.
Prior experience in an orthopaedic setting helpful.
Responsibilities:
Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.
Essential Functions:
• Schedules patient appointments, determining between urgent and non-urgent injuries.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
• Other duties may be assigned.
Other
$33k-44k (estimate)
12/20/2023
05/08/2024
The job skills required for CALL CENTER SPECIALIST I include Customer Service, Problem Solving, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a CALL CENTER SPECIALIST I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CALL CENTER SPECIALIST I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CALL CENTER SPECIALIST I positions, which can be used as a reference in future career path planning. As a CALL CENTER SPECIALIST I, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CALL CENTER SPECIALIST I. You can explore the career advancement for a CALL CENTER SPECIALIST I below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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The most skilled call center agents have more than a way with words and access to relevant customer data.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Take time with computer novices and the elderly.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.