Summary: Provides appointment scheduling and insurance verification support to the Case Management (Workers’ Compensation) Department.

Essential Functions:

• Schedules patient appointments for injured workers.
• Registers the patient and enters employer and insurance information into the EMR system.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Retrieves messages from voice mail and returns calls.
• Consults with clinical coordinators, physicians and case manager to determine how or if patients are to be scheduled.
• Works closely with other case management assistants to facilitate departmental communications.
• Scans and labels incoming medical records into the patient’s chart.
• Verifies and coordinates workers’ compensation insurance and eligibility by contacting employers and workers’ compensation insurance carriers.
• Verifies patient’s surgery with workers’ compensation carriers and advises unfavorable responses with patients and physicians.
• Works closely with the organization’s workers’ compensation biller to facilitate the billing process.
• Assists other OAA offices with insurance verification as needed.
• Other duties may be assigned.