Company Description
Since its founding in 1967, OrthoIllinois has grown dynamically to become one of the leading bone and joint centers in northern Illinois. Our university-quality care delivery is founded on a one-stop, multi-specialty philosophy.

Job Purpose:

The Clinic Lead is responsible for overseeing and coordinating day-to-day activities of the clinic team members engaged in clinical care for patients under the supervision of the Physician. Coordinates with clinic scheduler and surgery scheduler to ensure appropriate management of physician's time, both in clinic and in the operating room, to ensure the clinic runs smoothly and is manageable for the physician. Ensures the continuity of high-level patient care and efficient patient flow by ensuring the healthcare team follows clinical standards of excellent care.

Primary Duties and Responsibilities:

• Performs clinical duties, as appropriate, such as taking vital signs, setting up and assisting with minor procedures, blood pressure, point of care testing, etc.
• Assists physicians with clinical procedures, such as injections/aspirations, casting, wound management, etc. This may include drawing up medications (ensuring they are not expired), prepping the patient, and handing the physician supplies as needed.
• Retrieves and enters patient data for MRIs, X-Rays, EMGs, etc.
• Coordinates surgery scheduling as needed
• Ensures rooming of patients in a timely matter in order to maintain clinic flow for physicians and physician assistants
• Receives incoming patient calls and returns patient calls in a timely matter
• Records accurate, complete, legible and timely documentation as needed in the patient's medical record
• Provides patient education as it relates to treatment recommendation
• Maintains complete patient medical information, including prepping charts prior to appointments, scribing during the clinic, and completing charts after the clinic. This includes documenting phone encounters and/or nurse visits appropriately.
• Assists physicians and physician assistants with ordering medications and diagnostic testing
• Coordinates physician's practice, relating to patient care, charting, and coordinating patient visits with scheduling staff to ensure smooth clinic flow
• Ensures high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
• Monitors and follows-up on ordered patient tests (MRIs, CTs, labs, etc), patient referrals; ensures physician is kept up-to-date by regularly communicating results.
• Completes patient paperwork in a timely manner
• Follows correct procedures for handling and disposing of biohazardous, infectious, and pharmaceutical waste.
• Prepares, cleans and sterilizes, and/or reprocesses, instruments and maintain equipment according to organizational standards
• Anticipates and proactively plans for practitioner and patient needs
• Provides open and timely communication and information to patients, families, and practitioners (as appropriate)
• Reports pertinent observations and information, both written and verbal, to appropriate staff.
• Assists in orientation of new team members
• Maintains all necessary certifications and licensure, including first aid and/or CPR, state licensure, national certifications, and continuing education.
• Stays up to date on required trainings such as OSHA, Medicare fraud/waste training, blood borne pathogens training, and sexual harassment training.
• Maintains strict patient confidentiality and follows all HIPAA guidelines.
• Identify and recommend policies and procedures as needed to ensure quality, compliance, accuracy and cost efficiency.

Competencies:

• Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area; is sought out as an expert to provide advice or solutions in his/her technical area.
• Customer Focus: Works with customers to understand needs and ensure that products and services meet their needs. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is resolution. Handles the situation in a conscientious and customer-focused way
• Adaptability: Maintains composure in a fast-paced environment, managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives.
• Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form.
• Communication: Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience.
• Planning and Organizing: Manages a high volume of tasks at one time, prioritizing workload while maintaining a high level of attention to detail.
• Judgment: Acts with the patient's best interest making timely and informed decisions in complex situations; accepts responsibility to maintain patient confidentiality
• Professionalism: Shows commitment to quality acting with expertise and integrity; ability to foster collaboration, communicate respectfully, and open to receive feedback
• Decision Making: Collects and reviews relevant data before acting balancing risk and rewards of options, encourages input from other subject matter experts, able to adjust opinions and recommendations based on new information, and objectively evaluates decisions after they have been made.
• Initiative / Independence: Works independently with little needed direction taking responsibility for own time and effectiveness. Proactively recognizes opportunities to contribute, recommends and implements process improvements
• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Problem Solving: Analyzes data to understand root cause and solves problems with multiple variables, both predictable and unpredictable.
• Numerical Skills: Numerical Skill: Utilizes intermediate mathematical abilities including basic math computations, percentages, ratios, averages and practical application of algebraic math.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements:

• High School Diploma or GED
• CMA, RMA, or LPN
• One year of experience in a similar role
• Working knowledge of Microsoft and Google Suites

Environmental/Working Conditions:

Working environment is in an office/clinic setting.

Benefits available at OrthoIllinois:

• Company sponsored Medical, Dental, Vision Insurance
  Company paid Life insurance and additional Voluntary Life available
• Company paid Long and Short Term Disability Insurance
• 401k with company match and profit sharing
• Employee Assistance Program
• Generous paid time off program and holidays
• Company paid wellness program
• Employee appreciation events throughout the year
• Discounted cell phone service and discounts with local vendors

Additional Information
All your information will be kept confidential according to EEO guidelines