Job Purpose:

The Clinical Support Admin is responsible for overseeing and coordinating day-to-day administrative activities of a multi sub specialist clinic team members. Coordinates with patient care team, clinic scheduler and surgery scheduler to ensure appropriate management of administrative duties.

Primary Duties and Responsibilities:

• Retrieves and enters patient data for MRIs, X-Rays, EMGs, etc.

• Coordinates appointment, surgery, and therapy scheduling as needed

• Receives incoming patient calls and returns patient calls in a timely matter

• Records accurate, complete, legible and timely documentation as needed in the patient’s medical record

• Ensures high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.

• Monitors and follows-up on ordered patient tests (MRIs, CTs, labs, etc), patient referrals; ensures physician is kept up-to-date by regularly communicating results.

• Completes patient paperwork in a timely manner

• Anticipates and proactively plans for practitioner and patient needs

• Provides open and timely communication and information to patients, families, and practitioners (as appropriate)

• Reports pertinent observations and information, both written and verbal, to appropriate staff.

• Maintains all necessary certifications and licensure, including first aid and/or CPR, state licensure, national certifications, and continuing education.

• Stays up to date on required trainings such as OSHA, Medicare fraud/waste training, blood borne pathogens training, and sexual harassment training.

• Maintains strict patient confidentiality and follows all HIPAA guidelines.

• Identifies and recommend policies and procedures as needed to ensure quality, compliance, accuracy and cost efficiency.

• Provides patient care coverage when needed and performs other duties as assigned.

Competencies:

• Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area; is sought out as an expert to provide advice or solutions in his/her technical area.

• Customer Focus: Works with customers to understand needs and ensure that products and services meet their needs. Does what can be done to resolve issues, gets the customer to someone who can help if needed, and follows up to ensure there is resolution. Handles the situation in a conscientious and customer-focused way

• Adaptability: Maintains composure in a fast-paced environment, managing changing priorities and adjusting response appropriately to achieve goals; responds to change with a positive attitude and willingness to learn new ways to accomplish work activities and objectives.

• Comprehension: Understands and applies detailed instructions and factual information in oral, written and /or diagram form.

• Communication: Actively listens, interprets verbal and nonverbal cues, and seeks to understand; presents information clearly both verbally and written with the goal to inform and care for patients; able to adjust presentation as needed for audience.

• Planning and Organizing: Manages a high volume of tasks at one time, prioritizing workload while maintaining a high level of attention to detail.

• Judgment: Acts with the patient’s best interest making timely and informed decisions in complex situations; accepts responsibility to maintain patient confidentiality

• Professionalism:Shows commitment to quality acting with expertise and integrity; ability to foster collaboration, communicate respectfully, and open to receive feedback

• Decision Making: Collects and reviews relevant data before acting, balancing risk and rewards of options, encourages input from other subject matter experts, able to adjust opinions and recommendations based on new information, and objectively evaluates decisions after they have been made.

• Initiative / Independence: Works independently with little needed direction taking responsibility for own time and effectiveness. Proactively recognizes opportunities to contribute, recommends and implements process improvements

• Attention to Detail: Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.

• Problem Solving: Analyzes data to understand root cause and solves problems with multiple variables, both predictable and unpredictable.

• Numerical Skills: Numerical Skill: Utilizes intermediate mathematical abilities including basic math computations, percentages, ratios, averages and practical application of algebraic math.

Organizational Culture:

All OrthoIllinois employees focus on service by putting the mission, vision, and value statements into practice and using the guiding principles of Compassion, Respect, Trust, Integrity, Innovation, Education Fiscal Responsibility, Practice Independence, Accountability, and Empowerment to direct their interactions and decision making. Employees promote and model the service standards to create lasting impressions, extraordinary moments, exceptional on-stage experiences, and meaningful and compassionate connections.

Education and Experience Requirements:

• High School Diploma or GED, required

• Certified Nursing Assistant (CNA), Certified Medical Assistant (CMA), Certified Athletic Trainer (ATC), Licensed Practical Nurse (LPN), or ability to obtain Registered Orthopedic Technician (ROT) certification successfully within 6 months from date of hire and maintain certification renewal every 2 years, required

• One year of experience in a similar role, preferred

• Working knowledge of Microsoft and Google Suites, preferred

• Experience with EMR systems preferred

Environmental/Working Conditions:

Working environment is in an office/clinic setting.

Physical/Mental Demands:

• Stand, walk, sit for extended periods of time

• Sit, stoop, and kneel

• Excellent vision, hearing, smell, and balance

• Requires lifting, carrying, or moving heavier objects (i.e. pushing or pulling up to 100 pounds and lifting and carrying up to 50 pounds

• Possess full range of motion in shoulders and arms, including reaching above or below the shoulder.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve