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Operations Manager

Mount Pleasant, WI | Full Time
3 Days Ago

Job Description

Description

Orthodontic Experts of Wisconsin is a new and fun orthodontic practice that provides high-quality and affordable orthodontic services. With one office currently open in Beloit, we are on track to open additional locations and are looking for the best of the best to join our team!


Explore the role of Operations Manager in the Wisconsin area and make a difference in each patient’s life while supporting the team to meet business goals. This leadership role offers an opportunity to support four to six orthodontic offices to ensure team and patient satisfaction.


As an Operations Manager, you will build rewarding relationships with our valued team members by mentoring them to reach their fullest potential. Additionally, Operations Managers will have day to day interactions with patients, supporting them through their journey into braces or aligners and helping them stay on track to the smile of their dreams.


We are looking for a goal-driven individual who possesses high energy, a positive and friendly attitude, and most importantly, someone who provides exemplary patient care. We invest in the futures of our Operations Managers not only with a competitive compensation package that includes a generous bonus structure but also with continuous training and advancement opportunities, company vehicle, cell phone, laptop and much more.



Responsibilities include, but are not limited to the following:

  • Ensure that all OE team members understand our company mission and uphold it in the highest regard
  • Manage four to six directly reporting office managers as assigned per territory
  • Do weekly site visits and provide support directly to staff and providers
  • Coach managers on how to resolve clinic and patient issues
  • Support managers in employee relations conversations
  • Help resolve patient issues that have been escalated within 24 hours
  • Empower clinic manager to oversee metrics progress and evaluate the health of case acceptance
  • Strategize and implement action plans to achieve financial results
  • Ensure managers and staff are following all policies and procedures to ensure staff and patient safety.
  • Evaluate the level of customer service provided by office staff
  • Evaluate clinical patient flow and communicate with office manager and marketing.
  • Collaborate with Marketing to ensure that office marketing needs are being met.
  • Ensure all huddle procedures are being followed
  • Train managers/treatment coordinators
  • Report clinical case acceptance monthly before the first payroll of the month.
  • Complete Operations Checklist quarterly for each location with a goal of 95%
  • Complete SCRUM calls weekly with Directors and CMs
  • Ensure that bonding and collections goals are met every month for each of their clinics
  • Evaluate metrics on a regular basis to project the clinical performance at the end of the month, quarterly, and annually
  • Be a problem solver
  • Schedule and run TC and Manager meetings
  • Report the hiring needs for assigned territories
  • Interview and initiate the hiring process with the human resources department
  • Facilitate employee terminations
  • Be the advocate for their clinics and team members
  • Provide coverage for clinics as needed

Requirements

  • 5 years experience in treatment coordination in a private medical practice
  • 5 years experience in management
  • Excellent communication and sales skills
  • Ability to motivate and build strong teams
  • Bachelor's degree in business management or administration, and/or education and experience in a relevant field preferred, but not required

Benefits and Perks

  • Medical, Dental, Vision, and Life Insurance
  • Short-Term Disability
  • Employee Assistance Program
  • Health Savings Account
  • Dependent Care Account
  • 401(k) and matching
  • Paid Time Off
  • Identity Theft Protection - LifeLock
  • MetLaw
  • Pet Insurance
  • Free and discounted Orthodontic Treatment
  • Company Car
  • Company Cell Phone
  • Company Credit Card
  • Gas Card
  • Monthly and annual Bonuses

Job Type: Full-time; Exempt

Pay: $60,000.00 - $65,000.00 per year

Company Overview

  • Website orthodonticexprts.com
  • Headquarters MOUNT PROSPECT, IL
  • Size 25 - 50
  • Founded 2012
  • Type
  • CEO YAROSLAV YARMOLYUK
  • Revenue <$5M
  • Industry Healthcare
  • About orthodontic experts ltd
  • Our orthodontic team is dedicated to helping patients reach their transformational goals with the most beautiful smile they could imagine! How do we do that? We plan orthodontic treatment together with our patients and help them make informed decisions about their needs. We use the most innovative orthodontic techniques and top quality materials, to achieve the best possible results. Our multilingual orthodontists and staff always make sure that our patients feel comfortable and at ease. We provide you with a range of financial options, which can fit our patients' budget, and make orthodontic ... treatment affordable for them and their family. At Orthodontic Experts we offer a full-range of orthodontic treatment options such as regular metal braces, clear ceramic braces, Invisalign and Invisalign Teen clear aligners, and lingual braces. We use only top quality materials and cutting edge technology to make orthodontic treatment as efficient and effective as possible and give a smile you can be proud of! In addition, we provide services such as interceptive orthodontics, Phase I Orthodontics, surgical orthodontics, dentofacial orthopedics, and cleft lip and palate treatment. More

Skills for Operations Manager

The job skills required for Operations Manager include Leadership, Customer Service, Futures, Coordination, Mentoring etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Operations Manager

The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.