75 Customer Service Specialist Jobs in Buffalo, NY
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
Orthodent Laboratory Inc. (ODL) is Hiring a Customer Service Specialist Near Buffalo, NY
Position: Customer Service Team Member
Reports to: Customer Experience Manager
Job Type: Full-Time, Exempt
Hours: 8 am to 4:30 pm
About Us
Orthodent Laboratory (ODL) is a digital orthodontics and dental lab that offers doctors a full range of traditional appliances and digital solutions, providing orthodontists with a pathway to growth and clinical excellence. For more than 30 years, Orthodent has served orthodontists across the nation by combining exceptional quality with superior customer service. In addition, our commitment to innovation is unparalleled. We are driven by quality and guided by family. Please visit our website to read more about our history, About | ODL Orthodontic Labs.
Our Mission
To create orthodontic products and solutions that inspire a lifetime of confidence.
Job Summary
Providing excellent customer service to doctor’s offices by providing answers and solutions.
Essential Duties and Responsibilities:
- Answer phone calls, emails, live chat and text messages with confidence and respond with accurate and thorough information.
- Maintain accurate records of customer interactions and follow-up on action items not resolved.
- Collaborate and effectively communicate with other departments to resolve customer issues and improve customer experience.
- Utilize Lean Manufacturing ideals to improve the customer experience.
- Give constructive feedback on processes and procedures.
- Support a positive culture by communicating and leading by example.
Required Knowledge:
- Google Workspace, Slack, HubSpot.
- Previous experience in the field of dental or orthodontics.
- The ability to navigate change successfully without hesitation and adapt to new technologies and processes as they are implemented.
- Problem-solving-minded by using strategy-based solutions.
- Comfortable in a fast-paced environment.
- The ability to embrace cross-training to support a mutually beneficial partnership with ODL.
- An understanding of the value of working as a team for a shared goal.
Education and/or Experience:
- 1 year of customer service experience.
Job Summary
Full Time
Ambulatory Healthcare Services
$54k-78k (estimate)
12/01/2022
06/07/2023
orthodentlab.com
Buffalo, NY
<25
Ambulatory Healthcare Services
Related Companies
The job skills required for Customer Service Specialist include Customer Service, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Specialist positions, which can be used as a reference in future career path planning. As a Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Specialist. You can explore the career advancement for a Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
01/27/2022: Lowell, MA
Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.
Similar Jobs
Popular Articles
