Job Title: Supervisor, Food Operations

Location: Universal City, CA

Duration: 3 Months

Job Description

• Responsible for assisting in supervising the operation of quick service branded restaurants.
• Ability to create and foster a cohesive team while demonstrating organizational, planning, delegation, mentoring and coaching skills.
• Responsible for supervising employee s workflow, setting leadership standards, and guiding work locations efficiency.
• Builds internal relationships ensure our employees are exceeding expectations.
• Ensure compliance with all local, state, and federal laws regarding food quality, safety, labor, employment, and Union guidelines, as well as Company policies and procedures.
• Supports the employee and guest satisfaction programs and ensures the staff understands the importance of the programs.
• Supervises all hourly staff and Seasonal Supervisory staff, provides work direction, performance reviews, and coaching to team.
• Ensures company compliance with Union contracts regarding employee work conditions, maintaining discipline and replacing open shifts.
• Completion of administrative responsibilities for the department to include team member schedules, FOH & BOH operational, cleanliness and sanitation checklists.
• Mentors and counsels team members and enforce appropriate policies and procedures ensuring compliance of departmental standards.
• Observes, critiques, and adjusts the daily functions of both departmental personnel and standard operating procedures to provide quality guest service.
• Acts as Environmental Health & Safety Team representative for the employees.
• Maintains projected labor budgets.
• Adjust operations as necessary to budgets, including weekly work schedules.
• Maintain a clean, safe, and professional work area.

Qualifications:

• High School diploma or GED required.
• Minimum 2 years management & food industry experience with multiple large high-volume food service operations and managing a team of 10 employees.
• Must be available to work on weekends, holidays, and nights in varying weather conditions.

Desired Characteristics

• Associate or bachelor s degree (or equivalent) in hospitality management or business administration preferred.
• Experienced in Quick Food Service
• Must be able to express ideas clearly and logically and should love to write. Must demonstrate good judgment.
• and a strong sense of ethics in deciding how to respond to the guests concerns and issues while keeping company business models in mind.
• Must have excellent written and verbal skills to effectively communicate with all levels of the organization.
• Must be proficient in MS Word, Excel, food related Point of Service system (i.e., EATEC & Clarity)
• Strong customer service, interpersonal and organizational skills
• Able to provide creative solutions to guest situations.
• Ability to work in a high paced, repetitive teamwork environment.
• Theme park experience preferred.
• Experience managing in a union environment.
• Strong interpersonal and analytical skills