Job Description:

Customer Service & EDI

• Monitor and manage client orders, including shipping, returns and cancellations.

• Work with outsourced order entry team to improve accuracy and timeliness of order entry

• Review, identify EDI error transmissions as it relates to order processing and communicate issues to customer or EDI provider and follow up through resolution.
• Assist to resolve problems related to shipping errors, customs requirements and delivery issues

Allocations

• Manage all aspects of allocations across the organization.
  • Communicate with sales when extensions are required or other fulfilment issues.
  • Work with Production on delivery timelines / updates required to meet customer needs.
• Manage all aspects of the order entry team
  • Ensure timely and accurate processing of orders

Reporting

• Prepare and send sales reports to the management team
• Provide open sales order reports to the management team
• Provide end of the month reports to the warehouse

Qualifications

• 5-7 years of experience in customer service / allocations role within the apparel / fashion industry
• Bachelor’s degree preferred
• Excellent communication and prioritization skills
• Collaborative, team-player mentality – ability to jump in and take charge of multiple tasks at once
• Working knowledge of AMT / Blue Cherry ERP and operational understanding of EDI a must.

Industry - Wholesale/Retail/Footwear Fashion

Report to: ( COO ) Chief Operations Officer 

Job Status - Full time ( W2 ) 

Salary – $85 - $100k ( Annually - DOE

Health Insurance Benefits - Yes 

Paid Vacations - 10 days ( Annually )

Sick Days – 5 ( Annually )

Holidays – Jewish Holidays as well as other National Holidays.