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Job Title: 311 Customer Service SpecialistReports To: 311 SupervisorFLSA Status: Non-exemptJob Type: Full Time, In OfficeStarting Salary: $21.60/hour, 35 hours per weekFirst Responder/Essential Employee Status: This position is not defined as first responder according to the Federal Labor Standards Act and the intentions of the Louisiana Revised Statutes 33:9103 and 33:9124. This position is designated as Essential Personnel and may be required to report for duty during major events and/or declared emergencies of any size. Failure to report could result in immediate dismissal.Job Purpose/Summary of PositionReporting to the 311 Supervisor, the Customer Service Specialist is responsible for answering and processing inbound and outbound 311 calls from the public to ensure the efficient and effective delivery of 311 services for the Orleans Parish Communication District (OPCD). This position gathers, classifies, and supplements essential information from the caller and enters it into the QuickBase system. This work requires the ability to interpret written, oral, or diagrammatic instructions, and the ability to exercise independent judgment.Position Responsibilities
Physical RequirementsTasks require the ability to exert light physical effort, which may involve occasional lifting, bending, kneeling, stooping, pushing, or pulling of objects. Ability to accurately keyboard at 35 wpm with 100 percent accuracy, verified through onsite assessment. Tasks require the ability to view computer screens for long periods of time, sufficient visual acuity to perform essential job functions, with or without correction is required. Work involves hearing and repetitive listening to emergency calls, adequate hearing ability to perform essential job functions is required.Drug Free WorkplaceOPCD is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol.ShiftThis position is designed to work a seven hour shift each day, Monday through Friday, and at the direction of the Director of 311 Operations in order to have staffing for 311 between 8:00am to 5:00pm, with additional expectations for nights or weekends as circumstances require. Time of shift may be re-assigned at any time based upon the agency's need. Reporting to work during major events and/or declared disasters is expected. This position is required to be primary employment. Conflicts created by secondary employment or a failure to disclose other employment may result in termination.Additional Information for Prospective CandidatesThis job description does not contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Duties, responsibilities, and activities may change at any time with or without notice as required to fulfill the organization’s mission.The Orleans Parish Communication District is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
The Orleans Parish Communications District provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the Orleans Parish Communications District complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The Orleans Parish Communications District expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Orleans Parish Communications District’s employees to perform their job duties may result in discipline up to and including discharge.
One City, One Agency, One Mission
Full Time
$39k-49k (estimate)
03/16/2024
04/29/2024
911nola.org
Thibodaux, LA
50 - 100
The job skills required for 311 Customer Service Specialist include Customer Service, Listening, Communicates Effectively, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a 311 Customer Service Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by 311 Customer Service Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for 311 Customer Service Specialist positions, which can be used as a reference in future career path planning. As a 311 Customer Service Specialist, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary 311 Customer Service Specialist. You can explore the career advancement for a 311 Customer Service Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Specialist job description and responsibilities
Customer service specialists also listen to customer feedback and ensure that these are logged properly so that proper departments will be able to receive them.
02/03/2022: New Britain, CT
Maintained excellent customer relations and developed customer rapport * Resolved customers complaints on as needed basis * Effectively developed telephone communication skills.
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Customer agents talk to customers on behalf of businesses and companies.
01/30/2022: Rockford, IL
They help customers with their queries and complaints.
02/04/2022: South Bend, IN
A certified customer service specialist has a customer service job that entails speaking with customers regarding their orders or possible complaints.
01/31/2022: Rapid City, SD
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Specialist jobs
Certified Customer Service Specialist (CSS).
02/10/2022: Toledo, OH
Communicate as efficiently as possible.
01/12/2022: Gary, IN
Build lasting relationships with VIP users, develop open channels of communication and become a reliable advisor.
02/13/2022: Galveston, TX
Position requires thorough knowledge of product lines and the ability to exceed customer expectations.
02/17/2022: Pascagoula, MS
6-12 months of customer service experience and/or training; or equivalent combination of education and experience.
02/28/2022: Laramie, WY
Step 3: View the best colleges and universities for Customer Service Specialist.