Salary : $61,801.00 - $77,251.00 Annually
Location : Paducah, KY
Job Type: Full-time Regular
Job Number: 002070-13
Department: E-911
Opening Date: 04/26/2024
Closing Date: Continuous
Description

The Assistant Manager is responsible for the day-to-day staffing of the Emergency Communications Center. Ensures all communications and CAD systems are operating properly and that needed system updates are made. Directs and supervises the activities of Shift Supervisors, Terminal Agency Coordinators, Telecommunicators, 911 System Administrator and the Senior Administrative Assistant. Serve as division administrator in absence of the Manager. As an employee of the 911 Communications Services Division, the Assistant Manager shall obey all policies, procedures, rules and regulations of the Paducah Police Department 911 Communications Services Division.
Illustrative Duties

• Oversees daily operations of the communications center.
• Supervises the work of and evaluates Shift Supervisors, Terminal Agency Coordinators, Telecommunicators, Senior Administrative Assistant, and the 911 System Administrator on an annual basis or as instructed by the Manager.
• Is responsible for reviewing policies and procedures to ensure compliance with federal and state regulation and ensures that the Department and Division are compliant with all CJIS and NCIC regulations.
• Seeks to maintain a high level of morale and motivation within the department. Ensures all personnel operate as a team in the performance of their duties. Encourages cooperation and support among all of the employees of the center and serves as a coach and mentor to all public safety telecommunicators and supervisors.
• Maintains excellent communication with the Public Safety Answering Point user group and various departments using E-911 services, such as law enforcement and fire departments and other departments.
• Responds to inquiries and concerns, resolving problems, coordinating activities, and occasionally communicating policy/procedural changes as needed.
• Oversees the Quality Assurance program.
• Serves as the Division Training Coordinator and works with the training officers to improve the in-house training program and ensures that all personnel receive the necessary outside training for maintaining certifications and growth in the telecommunications industry.
• Is the lead person in knowledge of CAD and other system operations, is able to correct system failures as needed to maintain critical, essential Communications Systems.
• Assists with screening, testing, and interviewing job applicants.
• Interacts with various first responders and promotes a cohesive work environment.
• Assists with development of policies, procedures and ensures compliance with the accreditation standards.
• Assists with the preparation of the annual budget.
• Functions as the lead person responsible for ensuring full compliance with all regulations concerning Cellular Phase I and II as required by the Kentucky 911 Services Board.
• Keeps up to date on technology advances concerning public safety telecommunication centers and recommends changes to improve efficiency and effectiveness as appropriate.
• Ability to work all hours, including weekends and holidays.
• Other duties as assigned.

Qualifications

Position requires a minimum four years' experience in public safety telecommunications with one year at the supervisory level. Demonstrate knowledge and proficiency in the operation and maintenance of the devices and systems in a modern communications center. Demonstrate ability to manage personnel and make recommendations to develop the Telecommunicators and Supervisors. Demonstrate openness and ability to keep management and subordinate personnel briefed as necessary to accomplish the goals of 911 Communications Services Department.
Knowledge, Skills, and Abilities

PHYSICAL REQUIREMENTS:
Must maintain the physical requirements to successfully pass the Essential Job Function Test as required for the position.
KNOWLEDGE, SKILLS, AND ABILITIES:
Work is in an office environment. Little physical strength and/or endurance is required. Position is physically comfortable. Occasionally, job may require physical exertion such as bending, lifting, stooping, reaching, walking, or similar physical activities. Must have the ability to handle multiple tasks at one time and remain calm in an often- stressful environment. Must be able to input data via keyboard. Must be able to speak and communicate clearly over telephones and radio. Must be capable of activating radio and phone systems utilizing buttons and switches.
The City offers a very competitive benefit package. Most benefits, including health insurance, are effective the first of the month following 30 days of employment. Highlights of these benefits are outlined below.
Medical Benefits
The City allots each full-time employee $8,724 per year or $727.00 per month (effective 01/01/2015) to help pay for the cost of participation in the City's self-funded insurance plan. If a full-time employee chooses to waive coverage under the City of Paducah's plan, they can still receive $500.00 per year or $41.66 per month in a Health Reimbursement Account or a Flexible Spending Account upon submission of proof of coverage through some other group health insurance plan. The City offers a choice between the Investor high deductible health plan, or the Elite plan which provides co-pays for prescription medications through Anthem Blue Cross Blue Shield.
Dental Benefits
The City offers dental benefits through Delta Dental. Coverage is voluntary.
Vision Benefits
The City offers vision benefits through Anthem Blue View. Coverage is voluntary.

Wellness
In addition to the City's Health Allocation Benefit, full-time employees participating in the City's insurance can earn additional dollars to fund the purchase of their health, dental, and/or vision insurance by participation in the City's Wellness Plan. Employees who are tobacco-free can earn up to $2,250 per year. Tobacco-free employees with a qualifying spouse can earn up to $3,250 per year. Money left over after covering insurance premiums can be deposited into health spending accounts as required by plan guidelines.
Spending Accounts
Under the City's Section 125 cafeteria plan, full-time employees participating in the City's health insurance plan may elect to contribute additional dollars to a health spending account. With the Investor Plan, employees may select either an FSA or an HSA. With the Elite Plan, employees can participate in an FSA. Employee's may also wish to establish a Child and Dependent Care FSA to manage the cost of child care.
Supplemental Benefits
Currently the City uses AFLAC to administer voluntary supplemental benefits. The offerings include a cancer policy, short-term disability, accident, hospitalization, and group term life insurance.
Life Insurance
A full-time employee receives a life insurance benefit at no cost, effective upon date of hire. Terms of coverage vary based on position.
Retirement
The City of Paducah participates in the Kentucky Retirement System's defined benefit pension program. Employees' required contributions, employer's matching portion, required service components, and benefits vary based upon position and participation date.
Deferred Compensation
Employees may elect to contribute additional dollars towards individual retirement accounts through ICMA, Nationwide, or Kentucky DCP. Details for participation are available through the Human Resources Division of the Finance Department.
Education Assistance
The City provides financial assistance to eligible employees who satisfactorily complete qualified courses towards a post-secondary education. Applications to participate in the City's Educational Assistance program are submitted through the individual department directors. Terms and conditions may vary based upon course of study, allowable amounts, and reimbursement cap.
Vacation
Full-time employees begin accruing vacation time from their date of hire. Employees may accumulate up to a maximum of 50 days of vacation. Vacation time may be taken after six months of employment. Vacation accrual rates may differ for employees who are members of a bargaining unit.
Holidays
The City recognizes the following holidays:
New Year's Eve
New Year's Day
Martin Luther King, Jr. Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Thanksgiving Day
The Day after Thanksgiving
Christmas Eve
Christmas Day
One Personal/Birthday Holiday (taken at the time of your chosing) *Fire Dept designated day to use this holiday is July 1st*
Sick Time
In the event of a qualifying illness, the City offers a generous sick leave plan. Full-time City employees begin accruing sick time from the date of hire. The accrual of sick time depends upon one of two options chosen by the employee at the time of hire.
Option A* - eligible employees may accrue sick time up to a maximum of 242 days
Option B - eligible employees may accrue sick time up to a maximum of 150 days.
Unused sick time can benefit the employee at the time of their retirement with the City. Option A offers retirement credit for unused sick time, while Option B offers a cash incentive.
* According to KRS changes, employees with an original participation date 01/01/2014 or later will no longer have this option.
Employee Assistance Program
Because the City of Paducah recognizes its employees are one of its most valuable resources, the City offers a confidential Employee Assistance Program for employees needing help with:
Depression
Grief and Loss
Relationship Problems
Alcohol and Drug Related Problems
Financial Pressures
Family Problems
Parenting Concerns
Stress
Anxiety
This list constitutes a brief summary of offered benefits. Benefits will be covered in greater detail upon employment.