DESCRIPTION

Experience with the installation, configuration, and administration of common IT enterprise management systems, such as HP Openview, ServiceNow, Solarwinds, and Splunk is a plus.
Responsibilities include operating within certain EMS applications (ex. ServiceNow, Splunk, SolarWinds, HP Service Manager (SM), and others)
Responsible for assisting with all applications patches, IAVAs, installations, upgrades, and integrations
Coordinates installation of software upgrades and/or service packs. Develops and manages the preparation of systems, test criteria, and control for upgrades, service packs, new functionality, enhancements, or error correction.
Administrating day-to-day IT systems to include system availability, configuration changes, and patching
Planning and coordinating configuration and change management procedures and schedules
Ensuring that backups and replication activities have been accomplished per schedule. 
Providing support to IT systems including day-to-day operations, monitoring, and problem systems
Providing second-level problem identification, diagnosis, and resolution of problems.
Maintaining and enhancing knowledge articles.
Candidate should possess working-level knowledge of Linux. 

REQUIREMENTS

Candidate must have a bachelor's degree from an accredited institution in the fields of Information technology, computer science, or something similar with 7 years of applicable work history preferably within the customer space. Must be 8570 (CWIP) Compliance of Security or comparable certification. This position is located on AT&T premises. Candidate must be able/willing to work a schedule between 6 am - 6 pm depending on team needs.

Position requires a TS/SCI.