Description

Job Description: This is a full-time position requiring 1880 hours of support per year; and work is performed at the customer site. As a SETA contractor supporting the DFRS engineering team, you will support customer service, dataflow paths, organize dataflow implementation, identify ways to improve dataflow implementation and modernization efforts, and prioritize the customer’s needs based on larger strategic priorities.

Responsibilities include:

• Identify and establish new processes and procedures (modernization efforts, process improvement…) and have good customer service skills.
• Data tagging, data formats, data sanitization, data sharing rules/criteria, general dataflow knowledge and troubleshooting.
• Provide support to manage the progress of dataflow requests. This includes customer and service provider support/interaction and learning the customer need and how it fits into the larger picture.
• Measure and monitor metrics, identify trends, document deficient resourcing, and report standings and findings to management and other stakeholders.
• Provide support to technical leaders by coordinating activities pertaining to the development, documentation and maintenance associated with changes to the system.

Research and document dataflow processes according to standards of compliance in support of the Enterprise Data Header (EDH) initiatives. Support will include research, analysis, documentation, and integration of how data can be identified, protected, tracked, and handled throughout its life cycle. 

Clearance Required: TS/SCI 

Other Requirements: U.S. Citizenship

Founded in 2007 and headquartered in Columbia, Maryland, Synergy ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the U.S. intelligence and defense communities. The company leverages its expertise in data transport solutions, software and systems engineering, and other solutions to deliver critical and innovative capabilities to high-level decision makers that enhance our nation’s security.

Synergy ECP has earned a client list that includes numerous Fortune 100 companies, in addition to multiple US government agencies and US military services.

Synergy ECP possesses pertinent and highly valued credentials, specialized certifications, and clearance levels to secure our clients’ computer networks and information at a time when a premium is placed on cyber security.

In an ultra-competitive environment, Synergy ECP has thrived by adhering to its name – ensuring excellence is displayed by its Employees, to its Customers, and by Improving Performance (ECP).

We simply can’t have one without the other.

It’s what sets us apart – enabling us to be an autonomous, yet small, agile business that delivers huge results to meet the ever-evolving demands of our customers.

Requirements

Individual Capabilities/Experience Required:

• A Bachelor’s degree in Computer Science, Electrical Engineering, Systems Engineering, or a related discipline and at least 2 years of systems engineering experience. A Master’s or PhD Degree may be substituted for the two years of experience. Note: A High School Diploma or GED plus 6 years of systems engineering experience would also be acceptable.
• Excellent oral and written communications skills.
• Position requires TS/SCI clearance with polygraph

Individual Capabilities/Experience Desired:

• Experience in the Data tagging, data formats, data sanitization, data sharing rules/criteria, general dataflow knowledge
• Ability to work constructively and successfully with diverse stakeholders to resolve mission and technical issues is critical
• A self-starter, have a high level of attention to detail, and possess excellent oral and written communication skills