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Original X Productions is Hiring a Tech Services Manager - NYC Near New York, NY
Description: Original X Productions are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, and Harry Potter – Magic at Play. The FRIENDSTM Experience – The One In NYC is seeking a Department Manager to guide the team responsible for maintaining this experience. Candidates must be passionate, compassionate, have a commitment to safety, and value fun in everything that they do. Job Summary: The Department Manager will be responsible for building, developing, and managing the Tech Services Department. The ideal candidate has experience in various areas of technology and facilities management, with knowledge of tools and building systems. They must thrive in a fast-paced environment and have the ability to work with a variety of different personalities. They will be the MOD (Manager on Duty) for various shifts and must display leadership abilities while working as part of a team to yield goal-oriented results.This position is part of the management team and is required to assist in developing and maintaining the highest quality of safety, service, cleanliness, and efficiency of the attraction. A high level of Guest Service must be delivered every day. The chosen candidate must lead by example, demonstrating the core values of passion, excellence, safety, and fun on a day-in, day-out basis. The annual salary for this position is $62,400.Responsibilities:
Provide leadership and sound judgment to the Tech Services Department to the benefit of the company
Follow policies, processes, procedures, and schedules for the preventative and corrective maintenance of the facilities and attractions, ensuring compliance with manufacturer specifications
Verify completion of daily, weekly, and monthly inspection checklists for the Tech Services Department
Oversee and participate in on-site day-to-day technical & facility services including, but not limited to: attraction’s exhibits, facility maintenance (both preventative and corrective), and custodial services
Ensure compliance with all OSHA, industry, and local regulations
Understands and strictly adheres to Rules and Regulations established, such as the policies concerning fire, hygiene, health and safety
Prepare for facility inspections and certifications
Establish insight and direction for risk management and safety standards
Be part of the MOD (Manager on Duty) rotation
Interview, hire, train, and develop members of the Tech Services Department
Develop, manage, and approve line schedules for the Tech Services Department
Host regular briefings and communication meetings with Tech Team staff
Actively participate in defining the team culture and incorporating it into the operation
Interface with Venue Management and third-party managers to achieve strategic goals and objectives
Work with Venue Management, Guest Experience Department Management, and any other appropriate department leads on a regular basis
Regularly evaluate maintenance processes according to organizational objectives and provide feedback
Any and all duties as assigned
Requirements:
Must be fully vaccinated against Covid-19
2 years of leadership experience in a large-scale public assembly facility setting and working knowledge of Facility Management
Knowledge of basic hand and power tools
Ability to safely operate and perform maintenance of required equipment
Ability to read, analyze and interpret blueprints, drawings, and building specifications
Ability to read, analyze, and interpret professional journals, technical and manufacturer’s procedures, and government regulations
Computer and administration skills, including experience with Microsoft Word and Excel programs
Extremely organized and detail-oriented with strong time management skills
Proven ability to work effectively as part of a fast-paced team
Self-motivated, enthusiastic, flexible, and adaptable
Exceptional communication skills, both written and verbal
Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
Must be able to remain in standing positions more than 75% of the time
Must be able to freely move about inside the exhibit space
Constantly positions self to clean and maintain exhibit equipment
Regularly operates audio, video, and lighting equipment
Frequently moves items and equipment weighing up to 50 pounds
Must be able to work a variable schedule including nights, weekends, and holidays
Benefits:
Health benefits including medical, dental, and vision
Individual Retirement Account
Commuter Benefits
Paid vacation and sick leave
Why work at OGX: We are idea evolvers, people lovers, music nerds and passionate humans who are constantly striving to enhance our industry leading work. We have fun taking work seriously. We are an equal opportunity employer.