Original X Productions is Hiring a Flagship Venue Manager Near Las Vegas, NV
Description: Original X Productions (OGX) are the operators of worldwide location based entertainment experiences including The FRIENDSTM Experience, The Office Experience, and Harry Potter: Magic at Play. OGX will be opening an interactive walk-through experience in Las Vegas this summer, and is looking for a Flagship Venue Manager to hire and guide world class Guest Services teams to run our portfolio of experiences.
This position will be responsible for delivering an exceptional guest experience and running an efficient day-to-day operation. They will lead a team of managers, front line supervisors, and team members and must display strong and compassionate leadership. The ideal candidate thrives in a fast-paced environment, has experience working with a variety of personalities, has attention to detail to provide accurate information for financial and operational reports, experience onboarding and payroll processing, values creating a positive and fun work environment, and has strong communication and training skills. The annual salary range for this position is $68,000 - $75000. Responsibilities
Guest Experience:
Implement, train, and promote guest experience policies, procedures, and standards within the venue to ensure a hospitality mindset by all staff
Track guest feedback and reviews and coordinate experience initiatives with Guest Experience manager and Director of Guest Experience to achieve and maintain a quality guest experience
Ensure property is well maintained, in working order and peak condition at all times by working with onsite Tech Services and offsite Property Management team
People and Culture:
Recruit, interview, and hire daily operational staff including experiential personnel, box office, show services, and other necessary personnel
Assist in the training and creation of reference materials for all operations staff
Communicates company vision, customer-service expectations, corporate directives, and incentives to all location employees
Oversee payroll and ensure on time and accurate payroll reporting weekly in partnership with human resources
Enforces all rules and regulations; upholds proper levels of accountability and supports discipline in partnership with people and culture when standards are not met
Operations:
Oversee the implementation and compliance of all health and safety protocols to ensure a safe and clean environment for staff and guests
Manage and participate in MOD (Manager on Duty) rotation
Oversee on-site day-to-day operations including, but not limited to: ticketing, POS management, attraction operations, guest services, custodial services, security services, on-site marketing, on-site groups & events, photo opportunities, and coat check
Develop, manage, and approve line schedules for all operations staff
Ensures a strong Health and Safety culture is maintained
Financial & Administrative:
Responsible for meeting budgeted labor goals and adjusting the labor schedules based on demand. The Venue Manager will be expected to monitor and react to fluctuating staffing requirements in conjunction with the Director of Guest Experience
Monitor third party operators and vendors to ensure they provide services consistent with company standards
Works with OGX Marketing team and assists with media and influencer visits
Maintains relationships with local organizations and landlord
Assists with special company projects as may be needed
Any and all duties as assigned
Requirements
4 years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
Bachelor's degree or equivalent experience
Exceptional communication skills, both written and verbal
Organized and detail oriented
Ability to multitask effectively
Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
Ability to work weekends and holidays
Benefits:
Health benefits including medical, dental, and vision
Individual Retirement Account
Commuter benefits
Paid vacation and sick leave
Why work at OGX: For us it's all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.