531 team lead Jobs in san antonio, tx
Bass Pro Shops is Hiring a Customer Service Team Lead Near San Antonio, TX
Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include: merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities.
ESSENTIAL FUNCTIONS:
- Supports the GSM / DM in achievement of Departmental Sales, Gross Margin, Inventory Shrinkage and Payroll Goals.
- Provides daily direction to the associates within the department.
- Prepares to-do / Task lists.
- Executes all merchandising directives i.e. "Top 25 list", "Extreme Savings" items, etc. & maintain all plan-o-grams as set by the Corporate Office.
- Insures a pleasant and productive shopping experience for all customers.
- Assists the GSM / DM and Human Resources Manager to staff the department with "service" oriented associates; participates in interviewing and makes recommendations for selection; coordinates training; consults with GSM and gives input on preparation of performance appraisals; prepares weekly work schedules; coaches and motivates associates to promote positive customer relations and a productive team-oriented work environment.
- Resolves customer and associate opportunities with GSM / DM and HR Manager.
- Maintains a high level of personal Customer Service; achieves better than Company average customer service results (surveys, secret shops, etc.).
- Remains Product "expert" through ongoing product knowledge training; conducts product demos to entire staff.
- Assists the GSM / DM with coordination of all "Special Events"; maintenance of pricing and UPC integrity; determining proper assortments; accuracy of inventory; proper display, signing and pricing of all advertised items.
- Assists the GSM / DM in carrying out Supervisory responsibilities in accordance with the Company's policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates.
- Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by:
- identifying and evaluating customers' needs,
- making product recommendations based off of this analysis,
- promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.
- ALL OTHER DUTIES AS ASSIGNED
- Minimum Degree Required: High School Diploma or equivalent
- Experience: 2 to 4 years in Retail Sales
- Supervisory experience is a plus
- Ability to calculate figures and amounts such as discounts, commissions, and percentages
- Ability to read and analyze certain reports
- Ability to effectively present information and respond to questions from Managers, associates, customers, and the general public
- Ability to conduct meetings and presentations to groups
- Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
- Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff
- N/A
- Constantly stand and/or walk during shift
- Occasionally ascend or descend ladders, stairs, ramps, etc.
- Constantly communicate with others to exchange information
- Occasionally repeat motions that may include the wrists, hands and/or fingers
- Occasionally operate machinery and/or power tools
- Occasionally operate motor vehicles or heavy equipment
- Light work that includes moving objects up to 20 pounds constantly, may occasionally move and lift objects up to 100 pounds or more (utilizing a team lift as needed)
- Occasionally work in tight and confined spaces
- Occasionally work in noisy environments
- Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
- Medical
- Dental
- Vision
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401k Retirement Savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
- And more!
Reasonable Accommodations
Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.
Bass Pro Shops
Job Summary
Full Time
$47k-60k (estimate)
04/10/2024
04/28/2024
basspro.com
HANOVER, MD
15,000 - 50,000
1972
Private
AARON FRZIER
$3B - $5B
Retail
Related Companies
About Bass Pro Shops
Bass Pro Shops is a retailer of hunting, fishing, camping and related outdoor recreation products.
The following is the career advancement route for Customer Service Team Lead positions, which can be used as a reference in future career path planning. As a Customer Service Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Team Lead. You can explore the career advancement for a Customer Service Team Lead below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Team Lead, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Team Lead for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Team Lead job description and responsibilities
Creating reports for the director of customer services.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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The agent needs the support of a sample call center script to know how to transfer a customer call to a different team to avoid delay.
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The agent needs to understand when and how to share those links with customers for better help.
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Explain clearly without jargon how their products and services work and will be delivered to the customer.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Team Lead jobs
Developing patience can help a customer service team lead work productively with their team members and customers.
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Customer service team leads might use email, video chat programs and other communication technology to speak with customers and teammates.
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They may also use their adaptive skills to change their communication or training techniques based on the needs of their team.
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A customer service oriented approach can go a long way than just boost client satisfaction.
12/27/2021: Lexington, KY
Customer service scripts are a set of guidelines for agents to use while communicating with users across support channels and scenarios.
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Step 3: View the best colleges and universities for Customer Service Team Lead.
