Fabric Images is a premier manufacturer of printed and non-printed tension fabric architecture, light boxes and acoustic decor products and solutions. For over 30 years, Fabric Images has partnered with brands and creative teams to develop visually impactful and experiential solutions for installations, interiors, exhibits, and events. Fabric Images is comprised of three studios – Fi Interiors, Fi Live Events and Fi Retail – each focused on the unique needs of the markets they serve.

Position Summary:

Job Description

This ambitious Inside Sales Associate will join our rapidly growing team. If you are energetic, upbeat, and have a passion for growing new client relationships and generating solutions Fabric Images may have just the role for you. The position involves establishing new clients, maintaining, and growing existing client relationships organically through the introduction of new products. Taking ownership of new incoming accounts and conceptualizing solutions for your clients' design requests. You will become familiar with our manufacturing process to help select the right combination of materials to assist customers in creating 3D spaces for events, trades show, retail and commercial spaces, and museums. An understanding of design and architecture with strong critical thinking and problem-solving skills offered by Fabric Images within the interiors, display and acoustic world. This position also requires participation in and attendance in appropriate Company Meetings, Trade Shows, Business Development functions, etc.

A typical day in the role will involve hunting for new business, fielding incoming client requests and analyzing the basic mechanics to generate the best Fi brand solution. You will become familiar with our manufacturing processes and how our profile systems work to lead clients in the right direction for their display, interior and acoustic needs. Strong critical thinking and problem-solving skills are a must.

Job Responsibilities

• Develop client relationships through interaction by phone, market visits and email
• Maintain CRM data base on all activity
• Participate in weekly sales meeting with Sales Manager
• Prompt, professional response to client inquiries
• Resolve client/project discrepancies through persuasive negotiation in coordination with sales operation team needs and client expectations
• Understand clients’ current and future business needs for new and organic growth opportunities
• Serve as liaison between client and various inside departments including (but not limited to): communicating solutions for product needs, order status along with production and timing concerns, passing along written estimates, as well as shipping and tracking details. Superior ability to communicate production capabilities with clients to manage expectations

Requirements

• Two years of college preferred
• Five years business-to-business outside sales experience preferred, but NOT REQUIRED
• Ability to use CRM to its fullest potential
• Desire to work in dynamic and fast paced team-centered environment
• Strong PC skills using MS Office Suite (Outlook, Word, PowerPoint and Excel)
• Must be able to plan ahead, stay organized and follow through
• Strong problem-solving ability with an attention to detail
• Technical, mechanical and mathematical aptitude
• Excellent interpersonal, written and verbal communication skills
• Skilled in conflict resolution
• Able to multi-task and effectively prioritize, exhibit time management ability