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The Customer Experience Journey Design team works across Global Operations to optimize the end-to-end customer lifecycle for our user community. The team plays a critical role in the product life cycle, from ideation to development, launch, growth, and support. The team partners closely with product, engineering, and global ops teams to ensure that every product experience is safe, reliable, and supported at scale. Lastly, the Journey Design team is responsible for leading the operational delivery of high-touch support experiences at times of high need for users.
As a Journey Design Program Manager, you will help drive our Customer Experience mission forward in a number of important ways including partnering with other teams within Global Operations and Cross Support. As part of this role, you will act as a subject matter expert to scale key processes and methodologies. The person in this role will also help manage critical stakeholders to ensure they are being kept informed of progress and key decisions. In addition, this role will have accountability for ongoing business operations and communications including setting and tracking goals (in partnership with other teams), as well as the tactical management of the support flow. The ideal candidate will have strong project management and problem-solving skills, is highly capable of preparing clear and concise communications, is independent and self-driven, as well as has excellent time-management and organizational skills. The candidate should have a high tolerance for ambiguity, strong empathy, and an ability to operate autonomously while building trust and producing results.
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About us:
OrangePeople is an Enterprise Architecture and Project Management solutions company. Our most valuable asset is our people: dynamic, creative thinkers, who are passionate about doing quality work. As a member of the OrangePeople team, you will have access to industry-leading consulting practices, strategies & and technologies, innovative training & and education. An ideal Orange Person is a technology leader with a proven track record of technical achievements and a strong process/methodology orientation.
Job Type: Contract
Pay: $68.00 - $78.00 per hour
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Work Location: In person
Contractor
$126k-168k (estimate)
03/22/2024
05/07/2024
orangepeople.com
Irvine, CA
50 - 100
The job skills required for Program Manager V include Project Management, Initiative, Presentation, Collaboration, Problem Solving, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Program Manager V. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Program Manager V. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Program Manager V positions, which can be used as a reference in future career path planning. As a Program Manager V, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Program Manager V. You can explore the career advancement for a Program Manager V below and select your interested title to get hiring information.