Title : Customer Service Representative
Location : 530 E. Monroe Ave. Buckeye, AZ 85326
Duration : 08 Months
Shift : Work 7:00 a.m. to 6:00 p.m. (Monday - Thursday)

SUMMARY

• Accepts new applications for service over the phone, electronically, in person or by mail.
• Prepares field service orders and enters new customer data into the customer information system.
• Ensures new accounts are created with all necessary services and the appropriate service and rate codes are assigned to produce accurate billing statements.
• Coordinates utility services with any City service provider.
• Answers utility customer inquiries, resolves service/usage discrepancies.
• Accepts and processes utility payments over the telephone and at our business counter.
• Prepares field service orders and updates the customer information system to terminate accounts as needed.
• Calculates billing adjustments to resolve processing issues and submits for approval and entry.
• Updates daily production spreadsheets.
• Reconciles transactions and data as directed; records changes, reconciles and resolves differences; maintains the accuracy of financial records.
• Creates and maintains records and files associated with financial transactions, service locations, and customers.
• Performs other duties as assigned or required.

Experience Required

• Two (2) years of high-volume telephone or business office customer service experience, preferably in a utility environment, OR any equivalent combination of education and experience that meet the minimum requirements may be substituted.
• Preference will be given to those applicants with utility billing and/or Munis/Tyler experience.

Skills Required

• City policies and procedures.
• Principles of record keeping and records management.
• Keyboarding skills with a minimum of 40 wpm Ability to:
• Perform mathematical computations
• Operating a personal computer utilizing a variety of business software including Office 2010.
• Effective oral and written communication.
• 10-key by touch

Education

• High School diploma or GED equivalent

Job Type: Contract

Pay: $17.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Customer service: 2 years (Required)
• ERP: 2 years (Required)

Work Location: On the road