Title:

Medical Assistant/Phlebotomist - Patient Services & Clinical Support Optimize U

Job Summary:

We are seeking a personable and skilled Medical Assistant to provide excellent patient services and clinical support in our health and wellness clinic. The Medical Assistant will play a crucial role in welcoming patients, managing appointments, performing clinical tasks, and ensuring a positive patient experience. The ideal candidate will have strong communication skills, attention to detail, and a passion for delivering exceptional patient care.

Responsibilities:

Patient Services:

• Greet patients with a warm and friendly demeanor, creating a welcoming environment.
• Assist patients in scheduling appointments, ensuring appointments are efficiently managed and scheduled appropriately.
• Manage patient inquiries, address questions, and provide information about clinic services.

Clinical Support:

• Perform venipuncture and draw blood for laboratory testing, following proper protocols and infection control measures after receiving appropriate training.
• Take accurate patient vitals, including blood pressure, heart rate, and oxygen saturation.
• Instruct patients on the proper use of exercise recovery services and equipment.

Administrative Tasks:

• Answer incoming phone calls, address patient inquiries, and provide necessary information.
• Process payments, set up recurring billing, and maintain accurate records of financial transactions.
• Complete patient intake forms, update medical records, and maintain confidentiality of patient information.
• Assist with managing patient records, appointment schedules, and electronic health records (EHR).

Patient Education:

• Provide patients with clear instructions for using exercise recovery equipment and services.
• Offer guidance on medication administration, and routine medical instructions.
• Ensure that patients have a clear understanding of their treatment plans and follow-up instructions.

Collaboration:

• Collaborate with clinic staff, including physicians, nurses, and administrative personnel, to ensure coordinated patient care and smooth clinic operations.
• Communicate effectively with patients, ensuring they feel informed, supported, and valued throughout their clinic visits.

Infection Control and Safety:

• Adhere to infection control protocols, maintaining a clean and organized clinical environment.
• Follow safety guidelines when handling medical equipment, disposing of sharps, and handling hazardous materials.

Qualifications:

• High school diploma or equivalent; completion of a Medical Assistant training program preferred.
• Relevant certification as a Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) is a plus.
• Experience in a healthcare or clinical setting, preferably in a medical assistant role.
• Proficiency in taking vitals, conducting blood draws, and assisting with basic medical procedures.
• Excellent communication skills, both verbal and written, with a patient-centered approach.
• Strong organizational skills to manage appointments, patient records, and administrative tasks.
• Familiarity with electronic health record (EHR) systems and medical documentation.
• Customer service orientation with a friendly and empathetic attitude toward patients.
• Ability to work effectively in a fast-paced environment, manage multiple tasks, and adapt to changing priorities.

Metrics for Success:

• Positive patient feedback on the quality of care, professionalism, and friendliness of interactions.
• Efficient appointment scheduling and management, minimizing wait times and scheduling conflicts.
• Accurate and error-free performance of clinical tasks, including blood draws and vital sign measurements.
• Effective communication with patients, ensuring they receive clear instructions and support.
• Timely and accurate processing of payments and financial transactions.
• Maintenance of organized patient records, accurate documentation, and confidentiality.
• Contribution to a welcoming and organized clinic environment that reflects positively on the patient experience.

Job Type: Full-time

Healthcare setting:

• Clinic
• Outpatient

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person