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Is this you? Are you an experienced Support Engineer with a can-do attitude and a passion for Veeam B&R, managing clients, virtual environments, networking and systems administration? If you want to do amazing work, oversee our client's managed infrastructure, resolve issues, and have a little fun along the way with good people, then this position is for you!
Who are we? So glad you asked! Opti9 is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. We are a Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backups and replication, and disaster recovery. We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.
What would you do? The Support Engineer oversees our client’s complex infrastructure(s) in Data Centers located around the globe. Infrastructure includes but is not limited to; OS Management (Windows/Linux), VMware, VPC/VDC, VDI, Public/Private Cloud, Network (Firewalls, Load-balancers, routing, DNS), Storage (local, SAN, Nimble), Backups (Veeam), and Disaster Recovery (Zerto/Veeam).
As a part of our Technical Support Team, the Support Engineer is responsible for carrying out monitoring and servicing client operations, including but not limited to – troubleshooting, patching, updating, configuring, and uptime. The Technical Support team is the central location for our top-tier client support; this team gets things done!
Our Support Engineer must have the ability to manage a ticket queue, monitor infrastructure, and resolve issues within defined SLAs and OLAs. We are looking for an individual who has experience with managing clients, virtual environments, system administration, networking, has great communication skills, organizational skills, and is a self-motivated team player. We want you to grow as our team grows!
What are the details?
Responsible for the installation, maintenance, configurations, and management of various systems and technologies for our clients
Managing ticket queue, patching, monitoring, updating, general BaaS and DRaaS administration as it relates to client technical support
Improve and streamline the monitoring and incident response processes and procedures
Diagnose and resolve reported client incidents, tasks, questions, or problems
Participate in the deployment of virtualization environments in support of the designed solutions
Develop automation to improve current and future processes
Provide documentation and technical specifications to other team members for maintaining and operating these environments for clients
Work with other teams VMware, Veeam, Zerto, Network, Storage, and Security subject matter experts to improve our service offerings and infrastructure
Develop expertise to train staff on new technologies; internal and client facing
Requirements:
Hybrid remote role with ability to work (2) 2pm-10pm shifts in our Garden City Office
1-2 years of Veeam experience required
1-2 years experience operating and/or deploying virtual environments
Familiarity with technologies including, but not limited to: Windows, Linux, Firewalls, Load Balancers, VMware, Zerto
Ability to solve problems in stressful situations
Strong attention to detail
Professional verbal and written communication skills
Ability to explain technical concepts to inexperienced or non-technical users, through verbal communication as well as written documentation
Strong time management and prioritization skills
Basic System Administration of Linux and Windows Servers
Basic understanding of computer networking
Ability to work with limited oversight
What do you get from us?
Unlimited PTO
Medical/Dental/Vision Insurance
Health Savings Account and Flexible Spending Accounts
401(k) with company match
Casual atmosphere
Recognition Programs
Group Volunteer Opportunities
Healthy Rewards Program
Hybrid work schedule
A great place to spend most of your time!
Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.
Full Time
$78k-99k (estimate)
01/10/2024
05/14/2024
The job skills required for Support Engineer II include Troubleshooting, Technical Support, Networking, Installation, Communication Skills, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Engineer II positions, which can be used as a reference in future career path planning. As a Support Engineer II, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Engineer II. You can explore the career advancement for a Support Engineer II below and select your interested title to get hiring information.