2 Corporate IT Support Engineer Jobs in Omaha, NE

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Corporate IT Support Engineer

Opti9 Tech

Omaha, NE | Full Time

$76k-95k (estimate)

2 Weeks Ago

Corporate IT Support Engineer

Opti9 Technologies

Omaha, NE | Full Time

$76k-95k (estimate)

3 Weeks Ago

Corporate IT Support Engineer

$76k-95k (estimate)

Full Time 3 Weeks Ago

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Opti9 Technologies is Hiring a Corporate IT Support Engineer Near Omaha, NE

Is this you? Are you an experienced IT Support Engineer with a passion for helping customers resolve cloud, server and desktop related issues? If yes, then this position is right for you!Who are we? So glad you asked! Opti9 is a top hybrid cloud solutions provider. We’re committed to delivering industry-leading solutions to our customers based on their unique business needs. For those looking to the public cloud, we’re an AWS Advanced Consulting Partner and Certified Solution Provider focused on migration, optimization, transformation, and cloud-first application consulting. We also specialize in managed cloud, backup, and disaster recovery. We have a fun, casual culture that embraces fresh ideas and innovation. We’re customer-driven and we are looking for authentic and accountable team players to collaborate with us to reach our goals.What would you do? As a IT Support Engineer for Opti9, you will work with our internal staff to resolve day-to-day support-related issues. This hands-on role is responsible for resolving alerts/alarms from our monitoring systems and resolving technical tickets while providing a high-touch customer experience to our internal staff. This role will report to the Corp IT Manager.What are the details? Primary Responsibilities:

Ensure that customer requests are attended to promptly while following appropriate procedures
Manage multiple tickets, prioritizing work against aggressive timelines
Provide concise, consistent, and effective communication
Work with supervisor to recommend process enhancements to improve efficiencies and customer experience
Provide support for Microsoft 365, Intune, OKTA, Teams Telephony and Apple ABM
Operating System Troubleshooting for Windows 10/11 and MAC OS systems
Trouble shoot and maintain office printers and conference equipment
Maintain and trouble shoot Laptop hardware
Monitor and service operations, including troubleshooting, patching, updating, and configuring various systems or applications
Diagnose and resolve reported incidents, tasks, questions, or problems
Develop automation to improve current and future processes
Provide documentation and technical specifications to other team members for maintaining and operating these environments
Configure OKTA integrations into other applications using LDAP or other Auth methods

What do you know? Basic Qualifications:

2 – 3 years of combined experience in Office 365, Intune, exchange administration
Familiarity with technologies including Windows, Linux, Firewalls, Veeam, VMware
Professional communication, problem-solving and organizational skills
Strong time management and prioritization skills
Highly comfortable engaging with customers at the technical and executive levels
Experience working in Microsoft Office, Teams, Slack, Zendesk and Zoom

What do you know? Preferred Qualifications:

Professional Certifications e.g., MSFT
Experience working with work management or ticketing systems e.g., Zendesk
Experience with O365 management, Intune, ABM, system imaging, Okta
Experience Support Windows Desktop and Server applications
Experience Support Apple Laptops and applications
Strong design-oriented thinking
Ability to articulate complex concepts to cross-functional audiences
Demonstrated ability to adapt to new technologies and learn quickly
High degree of comfort presenting with executives, IT management, and developers

What do you get from us?

Unlimited PTO
Medical/Dental/Vision Insurance
Health Savings Account
401(k) with company match
Casual atmosphere
Recognition Programs
Group Volunteer Opportunities
Healthy Rewards Program
Option to be a hybrid position (2 days a week onsite in our Omaha office)
A great place to spend most of your time!

Opti9 provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, service in the military, or any other legally protected characteristic.