Job Summary: OpenTech Alliance is seeking a highly experienced and detail-oriented in-office Senior Manager to lead a team of Dedicated Self-Storage Managers. This role is pivotal in maintaining efficient operations, ensuring customer satisfaction, and driving revenue growth across all our managed sites. We seek a candidate who demonstrates strong leadership, exceptional organizational skills, and a comprehensive understanding of self-storage operations.

Company Overview: At OpenTech Alliance, we are a dynamic, fast-paced company supporting over 6,000 facilities with our diverse products, services, and applications. We champion innovation, world-class customer service, and offer extensive opportunities for career growth. Our ethos revolves around cultivating a culture where highly engaged individuals passionately help people, adapt to change, and operate with integrity and a positive attitude.

Key Responsibilities:

• Provide strategic leadership to the Dedicated Managers Supervisor and support guiding a team of remote (in-office) self-storage managers across multiple locations.
• Work collaboratively with on-site teams to enhance sales processes, objectives, and performance of their phone, web, or in-person interactions.
• Oversee the smooth operation of clients' remotely managed self-storage facilities by OpenTech's Remote Managers.
• Train and integrate new Dedicated Managers, ensuring they understand company operations and customer service standards.
• Monitor and analyze KPIs, identify improvement areas, and execute action plans for the RM team.
• Function as a direct contact for our Clients's Owners and their management teams to quickly abate any issues and act as a CRM to support their accounts and facilities.
• Focus on customer satisfaction, addressing and resolving escalated issues efficiently.
• Work with the INSOMNIAC® Live! Operations leadership teams, CSMs, BDMs, and Senior Executives to develop strategies for revenue growth and increased occupancy rates.
• Ensure each facility is well-maintained clean, and presents a professional image.
• Conduct regular performance, financial, and procedural audits for accuracy and compliance.
• Stay abreast of self-storage industry trends to enhance operations and customer experience.
• Promote a positive, collaborative work environment focusing on teamwork, communication, and employee development.

Requirements:

• Proven 5 years of experience in a District Management role within the self-storage industry.
• In-depth knowledge of self-storage operations, including leasing, agreements, performance metrics, and maintenance coordination as needed.
• Demonstrated leadership ability to manage and inspire a diverse team.
• Strong problem-solving and decision-making skills aimed at operational excellence.
• Experience in customer-centered roles such as retail sales, restaurant, or sales associates.
• Energetic, outgoing personality with a customer-oriented approach.
• Ability to exercise sound judgment in line with business rules established by OpenTech and our Service Self Storage clients.
• Excellent communication and interpersonal skills for building a positive team and customer relations.
• Highly organized and detail-oriented, capable of handling multiple tasks.
• Proficient in technology and software relevant to self-storage operations.
• Willingness to travel regularly to different self-storage facilities within the region.
• Valid driver's license and reliable transportation.