• Work collaboratively with on-site teams to enhance sales processes, objectives, and performance of their phone, web, or in-person interactions.
• Oversee the smooth operation of clients' remotely managed self-storage facilities by OpenTech's Remote Managers.
• Train and integrate new Dedicated Managers, ensuring they understand company operations and customer service standards.
• Monitor and analyze KPIs, identify improvement areas, and execute action plans for the RM team.
• Function as a direct contact for our Clients's Owners and their management teams to quickly abate any issues and act as a CRM to support their accounts and facilities.
• Focus on customer satisfaction, addressing and resolving escalated issues efficiently.
• Work with the INSOMNIAC® Live! Operations leadership teams, CSMs, BDMs, and Senior Executives to develop strategies for revenue growth and increased occupancy rates.
• Ensure each facility is well-maintained clean, and presents a professional image.
• Conduct regular performance, financial, and procedural audits for accuracy and compliance.

Stay abreast of self-storage industry trends to enhance operations and customer experience

• In-depth knowledge of self-storage operations, including leasing, agreements, performance metrics, and maintenance coordination as needed.
• Demonstrated leadership ability to manage and inspire a diverse team.
• Strong problem-solving and decision-making skills aimed at operational excellence.
• Experience in customer-centered roles such as retail sales, restaurant, or sales associates.
• Energetic, outgoing personality with a customer-oriented approach.
• Ability to exercise sound judgment in line with business rules established by OpenTech and our Service Self Storage clients.
• Excellent communication and interpersonal skills for building a positive team and customer relations.
• Highly organized and detail-oriented, capable of handling multiple tasks.