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Job Title: Customer Support Manager
Pay Scale: $68,000 to $105,000 annually
Location: Folsom, CA
About Opeeka
Opeeka is an innovative technology company, committed to boosting the health and well-being of people from all walks of life. Opeeka is the nation’s leader in care collaboration and person-centered outcomes measurement. We provide a robust Software as a Service (SaaS) solution to Healthcare Providers, Healthcare Insurance Companies, Government Agencies, and Community Based Organizations that serve people in need. Opeeka’s success and impact has been recognized in the healthcare industry and we are poised to significant growth and continued impact. Learn more at www.opeeka.com/news
Person-Centered Intelligence Solution (P-CIS), Opeeka’s principal technology, is a patient outcomes platform that connects to care organizations’ existing technology to extend its capability to support value-based care. Payers, states, counties, and care providers use P-CIS to unify the continuum of care, reduce burden on staff, and improve patient outcomes. There is no other technology on the market like P-CIS. It is the only platform to symbiotically work within the ecosystem of care technology to improve workflow, outcomes, care coordination, and overall care system performance.
Opeeka is searching for individuals to join our team who are comfortable working in a fast paced environment and are interested in leveraging their proven skills to help Opeeka capitalize on the significant growth opportunities ahead. If you are someone who is looking for an exciting opportunity with an early stage technology leader, keep reading.
Company Benefits
Opeeka offers a full range of competitive Company benefits to eligible employees.
Vacation
Full-time employees are eligible to earn and accrue vacation upon the first day of work. All full-time employees are eligible to accrue at least 80 hours of paid vacation time annually, and annual vacation time increases based on tenure.
Sick Time
All employees will be granted 5 days (40 hours) of paid sick leave in a lump sum at the time of hire and subsequently, at the beginning of each year on January 1st. Employees may begin to use paid sick leave on their 90th day of employment (or sooner, if applicable law requires). Employees can use up to 5 days (40 hours) of paid sick leave per year.
Holiday Pay
Upon hire, all employees will receive holiday pay for the Company observed holidays, which includes all Federal Holidays and the day after Thanksgiving.
Medical Insurance Benefits
Opeeka provides the option of a comprehensive medical insurance plan for eligible full-time employees and their dependents. Employees are eligible to enroll in the medical program on the first of the month following 30 days of continuous employment. The Company will pay a portion of the medical insurance premium, up to $550 per employee and up to $450 for covered dependent(s). Medical insurance benefits are available to employees, the employee’s spouse or registered domestic partner, and the employee’s legal dependents.
Dental and Vision Benefits
Eligible full-time employees may also enroll in an employee only, an employee plus children or a family contract on the first of the month following 30 days of employment.
Retirement Plan
Opeeka provides all employees who complete 90 days of employment with a SIMPLE IRA plan which is an excellent means of long-term savings for your retirement. For eligible employees, the Company will contribute a dollar-for-dollar contribution match, up to 3% of the employee’s annual compensation.
Job Summary
We are seeking a dynamic and knowledgeable Customer Support Manager who will lead our customer support team and also act as an expert in our software product, serving as the go-to expert for the customer support team and implementation specialists. The Customer Support Manager will act as the escalation for Customer Support Agents and end users of Opeeka’s software products, ensuring timely and accurate resolution to their issues. Provide monthly and quarterly reporting on Customer Support tickets and related KPIs. Manage Customer Support personnel, providing ongoing direction and feedback on their responsibilities and job duties. Deliver quarterly performance check-ins and annual performance appraisals.
Duties & Responsibilities
Financial Responsibilities
Management Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills and Abilities
Education and/or Experience
Physical Requirements:
Emotional/Psychological Demands:
Ability to cope with: lengthy periods of concentration; pressure and deadlines; occasional long or irregular hours; occasional public contact; prioritization of work for yourself and team members.
Work Environment:
Open office environment; moderate temperatures; moderate noise levels.
Full Time
$100k-130k (estimate)
04/18/2024
06/17/2024
opeeka.com
Folsom, CA
The job skills required for Customer Support Manager include Leadership, Customer Satisfaction, Insight, Customer Support, Collaboration, Team Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Manager positions, which can be used as a reference in future career path planning. As a Customer Support Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Manager. You can explore the career advancement for a Customer Support Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Manager jobs
A good CSM have the affinity for multitasking with precision.
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Step 3: View the best colleges and universities for Customer Support Manager.