** Bell Valet Attendant**

**Job Category****:** Hospitality **Requisition Number****:** BELLV002576 Showing 1 location **Job Details**

**Description**

The Bell Valet Attendant is responsible for directing traffic at property entrance, parking and retrieving guest vehicles, assisting guests with luggage, escorting guests to rooms and giving property and room orientations, storing and retrieving luggage, delivering packages and other items in the property, providing directions and maintaining property entrance and lobby. The Bell/Valet Attendant works closely with the Front Desk staff to coordinate assistance to guests.

**About the company:**

The Emily Hotel is a boutique hotel inspired by art and woven in nature. The name, a nod to renowned artist Emily Carr who inspired the belief that art can change the way we look at the world. We are upscale, but approachable. Carefully curated yet laid back. Urban, but rooted in nature.

****Essential Duties and Responsibilities****

Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

* Ensure smooth traffic flow at the property entrance.

* Ensure property entrance, lobby, and bell closet areas remain clean and orderly.

* Open vehicle doors and assist guests entering and exiting vehicles.

* Efficiently and safely park and retrieve all vehicles in designated areas.

* Ensure vehicles are locked and keys are secured.

* Ensure claim tickets are matched and returned vehicles are delivered to correct guests.

* Proactively offer guests assistance with baggage in any area of the property.

* Transfer luggage and other items to and from vehicles, as requested or needed.

* Assess and document any vehicle damage prior to taking possession of any vehicles.

* Utilize bell carts effectively and with caution. Ensure carts remain clean and in good condition.

* Request taxis and shuttles for guests, as needed.

* Orient guests to the property when escorting to guest rooms.

* Place luggage according to guest preference, provide guest room orientation, and offer further assistance before departing.

* Store and retrieve luggage for guests.

* Assist individuals and groups with check-in, checkout, and room changes.

* Deliver newspapers, messages, packages, mail, and other items to guest rooms, meeting rooms, and offices.

* Upon departure, thank guests and invite them back to the hotel.

* Provide directions to guests, as needed.

* Maintain an alert position at post at all times.

* Work closely with the front desk staff to coordinate the efficient handling of luggage and follow up on guest requests, inquiries, etc.

* Greet guests in all public areas of the property; answer questions, handle requests, and offer directions, as needed.

* Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests.

* Promote property outlets to guests.

* Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.

* Resolve guest complaints using property procedures.

* Participate in daily pre-shift meetings.

* Perform additional duties as requested by department managers and supervisors.

* Communicate with supervisors and managers to ensure that assigned duties are completed to standard.

* Coordinate operations with other departments, as needed.

* Present a professional image to employees, guests, clients, owners, and investors.

* Review and develop guest history records to enhance personalized service for repeat guests.

* Maintain confidentiality of guest, employee, and company information.

****Minimum Qualifications (Knowledge, Skills, and Abilities)****

* Ability to comply with physical demands as outlined below.

* Must have a valid drivers license. Manual transmission experience preferred.

* Technologically sound with Microsoft Office applications.

* Prioritize and organize work assignments, have timely follow up and execution.

* Have superb time management skills.

*We thank all applicants for their interest; however only those selected for an interview will be contacted. No phone calls please.*

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