JOB DESCRIPTION:
The Fairfield Inn and Suites is looking for a Bellman to add to the outstanding Front Office Team in this iconic hotel. We are looking for someone to deliver passionate guest service experiences.
Employment is contingent upon clearing drug screen, background check, and E-Verify.
RESPONSIBILITIES:
Represent the hotel in a positive manner at all times.
Provide the highest quality of service to ensure a positive experience for all guests.
Load and unload luggage carts and assist guests with the tagging, storing and retrieving of luggage.
Handle all guests' luggage with care.
Assist guests with taxis and other transportation needs.
Work closely with Valet to ensure a smooth arrival and departure experience for all guests.
Open vehicle and hotel doors and greet arriving and departing guests.
Respond to guest questions and give accurate information on local attractions, events and daily activities in the hotel.
Be aware of VIP and repeat guests; greet them by name whenever possible.
Be able to provide detailed and accurate directions both within the hotel and in the surrounding area.
Deliver messages and/or packages to guests at their request in a timely manner.
Utilize hotel communication device in a professional manner in order to better serve guests effectively and in a timely manner.
Answer guest inquiries and/or direct guests to appropriate department or manager.
Maintain a neat and presentable lobby and hotel entrance at all times.
Exemplify the hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
ABOUT THE COMPANY:
A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.