REPORTS TO: Front Office Manager/Supervisor and General Manager

SUMMARY: The Bell/Door Attendant is primarily responsible for assisting all guests with luggage, interacting with guests, and going above and beyond to exceed guest requests. S/he often provides the first point of contact for guests and is responsible for creating an excellent first impression.

The Bell/Door Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.

ESSENTIAL JOB FUNCTIONS:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Maintain positive guest relations at all times.
• Assist guests with all luggage needs.
• Call for valet service and load and unload their bags from the car.
• Call for cab service.
• Store guests items.
• Maintain complete knowledge at all times of:
• all hotel features/services, hours of operation.
• all room types, numbers, layout, decor, appointments and location.
• daily house count and expected arrivals/departures.
• scheduled in-house group activities, locations and times.
• all hotel and departmental policies and procedures.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Monitor the hotel front entrance and resolve any congested situations.
• Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.
• Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines.
• Maintain a neat and presentable lobby and front of the hotel area.
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.
• Ensure security of guest rooms.

Associate is held accountable for all duties of this job and other duties as assigned.

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• Prior customer service experience is required
• Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities.

JOB REQUIREMENTS:

• Must be authorized to work in United States
• Must have excellent etiquette
• Must be able to read, write and speak English
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it.
• Possess strong leadership, motivational, organizational and verbal communication skills.

WORKING CONDITIONS:

• Must be able to stand throughout the shift, with intermittent periods of walking
• Must be able to lift, carry, push & pull heavy items (up to 250 lb)
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
• Must be able to stand outside in a variety of weather conditions (rain, wind, heat)

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

Job Type: Part-time

Pay: Up to $15.00 per hour

Benefits:

• Employee discount
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Work setting:

• In-person

Application Question(s):

• What are your compensation expectations (refrain from negotiable)?
• Are you able to lift heavy items (~100 lbs) repeatedly?

Experience:

• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person