The Role: The Senior Warehousing and Supply Chain ERP Support Engineer ensures the optimal use of the D365 system to meet our global business and functional requirements. The candidate will work with stakeholders and end users at the operating companies serviced by Alcority to meet their daily ERP support needs. This person will be on the cutting edge of day to day operational support assisting users day in and day out get the most out of their Manufacturing and Supply chain functionality within D365 and other integrated Manufacturing Execution Systems. This role reports to the ERP Support Manager and is part of the growing Alcority ERP Team that support users in both the UK and the US. As an employee in the US, the candidate will have a particular responsibility to help establish and manage an ERP support model that leverages the expertise and capacity of the international (remote) ERP team, the local IT teams to provide seamless and excellent Warehouse and Supply Chain specific support in both the US and UK. Building relationships with the users and stakeholders in the US and UK while being closely connected to the broader ERP team will be instrumental for the candidate’s success. Responsibilities: As part of a shared service team, provide ongoing ERP support within major D365 modules specifically focusing on: Master Planning Production Control Engineering change management Warehouse Management Transportation Management Product Information Management Manufacturing Execution System Integrations Troubleshoot Warehousing and Supply chain ERP user issues by working directly with the ERP support team, the local IT Team and Microsoft support as necessary to resolve issues. Act as the Subject Matter Expert (SME) to support client warehousing and supply chain teams on the different ERP modules through expert knowledge of the D365 ERP and related software products. Work closely and communicate with stakeholders and system end users in the operating companies to improve the ERP system usage, uncovering areas for improvement of developing and improving Keep up to date on the latest process and ERP system advancements to automate and modernize Conduct meetings and presentations to share ideas and findings Develop functional specifications, gap documents and training materials Document the results of meetings with stakeholders/functional teams, and communicate the outcome and proposed plans of action to appropriate parties Manage small and medium projects according to the company’s PMO framework Negotiate with operating companies to define and manage project scope. Work with Global ERP Team and the Local IT team to establish support processes, procedures and use of tools to provide a seamless end-to-end ERP support to the end users. Work as part of a team, aligning on project roadmap, goals and program success factors Requirements: 7-10 years of experience with Dynamics 365 F&O/AX2012 or another Tier 1 or 2 ERP application Experience working for a Microsoft D365 F&O implementation partner a major plus Degree in manufacturing, supply chain, or related field a plus Familiarity with Microsoft supply chain/warehousing ISVs a plus Experience with manufacturing and warehouse ISVs a plus Excellent written and verbal communication skills with ability to interact with all levels within an organization and across multiple geographies Experience developing functional specifications, gap documents and training materials MS certified and having hands-on experience with Microsoft Dynamics D365 Finance & Operations Strong MS Office skills across PowerPoint, Excel and Word • Ability to work independently as well as with a team collaboratively and within deadlines Experience participating in all stages of lifecycle of MS D365 implementation projects a plus Familiarity with ticket systems such as Jira Service Desk a plus Experience with being part of a support team and establishing and refining support processes, procedures, and tools Used to operating under Service Level Agreements and driving support accordingly Job Location and Travel Requirements: Location: Dallas, TX Travel anticipated 5-10% It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Benefits & Perks: Time Off: 20 days of PTO for full-time employees and 12 company holidays. Summer Fridays: July 4th through Labor Day, the office is completely closed/offline every other Friday. Company Paid Benefits: Life insurance, Short-term disability, Long-term disability, Paid parental leave, Employee Assistance Program, and medical insurance in our high deductible health plan. Optional Employee Paid Benefits: Medical insurance in our EPO plan, Dental benefits, and Vision benefits. We also offer Health Savings Accounts, Flexible Spending Accounts, Supplemental Life insurance, and more. 401(k): Eligible after 60 days. Discretionary company match of 50% up to the first 6% of contributions. EQUAL OPPORTUNITY EMPLOYER ALCORITY IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE COMPANY'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES. We enable our customers to rapidly modernize and scale their businesses, creating unique opportunities for our people to realize their own potential. Our simple foundational values, shared by everyone in the company, are three-fold. We’re results-driven, always focused on making a tangible difference for our customers. We believe in building long-term relationships with those who rely on our know-how and expertise. And we’re humble about our own achievements, because we only succeed when our customers do. We’re open You’ll find us welcoming, helpful and approachable. We listen and trust each other to build strong relationships with our colleagues, customers and partners. We’re irrepressible There’s a constant buzz of energy and enthusiasm for what we do. The spirit of, and passion for, entrepreneurship runs deeply through our organization. We’re aware We are always keeping on emerging practices and technologies in the market, while also investing in deepening our understanding of our customers’ businesses and unique challenges We have integrity We bring our real selves to work, respect each other and put the team first. Everything we do is considered and for the benefit of the companies we support.