About Bank of America:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description

Manages in scope LOB products, processes or functions related to Global Market Accounts to ensure they are in compliance with the current CDD policy and AML guidelines. Serve as secondary contact to department managers for critical change initiatives and provides assistance to department staff where needed. Partner with various operation teams on upcoming enhancements and testing plans, including ongoing success measures, to sustain the change. Accountable for initiatives, current processes, or functions although some may have cross-functional or inter-departmental implications. Develop and socialize potential risk mitigation strategies. Effectively communicates with managers, peers and business partners on deliverable, timelines and support needed. Strong time management skills, including the ability to prioritize work and meet deadlines. Typically 3 plus years of Global Market Operations experience.

Responsibilities:

• Oversight of account level (Markets) offboarding reconciliation breaks reporting and monitoring routines

• Process requests from business/operations partners specifying actions required to perform KYC for clients in AWARE within SLA (24-48hrs)

• Ensure requests are in compliance with the current CDD policy and AML guidelines to mitigate risks associated with not actioning appropriately

• Supply guidance and customer service for business partners and operations teams regarding status of request

• Communicate actions on specific LOB requests to enable further action or remediation to be completed on the record

• Continuously monitor and update processes and procedures based on LOB/AML/CDD policies as they change due to regional or jurisdictional status

• Operations coordination, planning, and measurement (metrics)

• Reporting-volumes, trends, and reconciliation as needed

• Triage planning for remediation and escalated issues GFCC CFC functional responsibly

• Review data entry and information to ensure that account closures comply with guidelines

• Assemble the information from various reports into a consolidate format to send to the Lines of Business (LOBs) for approval

• Serve as the liaison between CODC and the Lines of Business (LOB) to capture stakeholder decisions directly escalated for account closure decisioning

• Communicate effectively with inter-department groups such as: Global Banking Detect and Control, Global Markets Client Offboarding, Cross Line of Business, AML Restrictions, Bulk Operations Team, Data Quality, and GBS associates format to send to the Lines of Business (LOBs) for approval

• Serve as the liaison between CODC and the Lines of Business (LOB) to capture stakeholder decisions directly escalated for account closure decisioning

• Communicate effectively with inter-department groups such as: Global Banking Detect and Control, Global Markets Client Offboarding, Cross Line of Business, AML Restrictions, Bulk Operations Team, Data Quality, and GBS associates

Requirements:

• Must have prior Anti-Money Laundering (AML)/Know Your Customer (KYC) or investigations experience within Financial Services.

• Must have strong MS Excel experience (i.e., experiences using pivot tables, V-look up). Experiences with Macros is nice to have.

• Excellent communications skills and ability to present to a Senior Management audience.

• Able to manage multiple small projects/initiatives.

• Ability to work under pressure in a team environment.

• Ability to liaise with all levels of the firm and people with different experiences and backgrounds.

• Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate issue when needed.

Desired Experiences/Skills:

• Bachelors Degree or equivalent professional experience.

• Prior Markets Operations experiences.