Cortland Auxiliary (Auxiliary Services Corporation of SUNY Cortland) has a great opportunity for individuals seeking an entry level management position in dining & hospitality. We are seeking motivated individuals that want to be a part of our growing team with a goal of delivering excellent customer service to our campus community.
New hires in this position will be provided several weeks of hands-on training in every residential dining hall, retail caf, catering and even concessions.
Qualifications
Two-year degree in Hospitality, Culinary Arts, Business, with 2 years' experience or five years of supervisory food service experience preferred.
Skills
May require the legal right and ability to drive a company vehicle. Driver's license must not have any high-risk factors as defined by the Company's vehicle insurance company.
Proficient in all Microsoft Office Suite programs and office equipment
Ability to effectively motivate, train, and supervise employees
Proficient in retail software such as POS, inventory, or recipe management software
Ability to interact with customers, coworkers, and vendors in a diplomatic manner
Ability to work effectively as a team member
Ability to read and interpret instructions, technical and procedure manuals, material data sheets, business correspondences. Ability to create reports and standard business correspondences. Able to verbally present information formally to a group of customers or coworkers.
Ability to develop effective solutions to unique situations and develop continuous response to issues that meet the organization's goals.
Physical Requirements
Lift 10 lb. routinely
Types for more than 1 hour per day
Lift 20 lb. occasionally
Travel distances between campus buildings
Duties
Supervision of Personnel
Responsible for the satisfactory performance of all subordinate personnel. Assigns work duties according to job descriptions and workflow for each employee. Procures all equipment and facilities necessary for employees to perform their duties effectively and efficiently. Provides all forms of coaching including discipline, termination, counseling, and skill development for all employees. Provides first aid and seeks other medical treatment for employees. Reviews and enforces employee compliance with proper operational procedures and policies, safety and sanitation policies, union contract and/or employee handbook.
Customer Service Front of the House
Commitment to providing excellence in customer service. Maintains customer service during the shift. Handles problems including approving credit, use of ID cards, poor service or food quality, customer accidents, or incidents.Handles operational issues including finding substitute staff, evaluating stocking, and cleaning needs, altering service needs, and redirecting customer traffic. Answers customer questions in person or via e-mail.May perform initial troubleshooting of cash register and equipment problems. Samples and reviews the product for presentation to customers. ensures proper food sanitation including reviewing temp logs. Opens and closes the operation ensuring unit and product security. Handles cash and setups cash registers as needed. Helps with catering services and special theme events as needed. Responsible for prompt, efficient and HACCP compliant delivery to any location of food items. Ensures all food, beverages, equipment items are packaged for proper transport or holding. Ensures security, timely set-up, and proper display.
Financial Management
Responsible for ensuring the accuracy and proper operation of labeling, ordering, inventory, and receiving systems, and other technology providing customer service.
Food Production
Assists production staff in the forecasting of quantity to be produced given customer traffic. Samples food to ensure quality and reviews presentation of food products for freshness and appetite appeal.
Assistant Manager
Supports Managers and Senior Managers in managing the operation of the unit or units. This position will be assigned management tasks and projects that they will be responsible for completing successfully, but ultimate direction and responsibility will lie with the manager-level position.This position helps the daily work of supervisors.
As an agent for the employer, all actions and decisions must be in the best interest of the corporation. Conduct must be honest and follow ethical standards set by CAS, SUNY Cortland, and professional practices.