Description

Job Summary: 

The role of the Receptionist is to provide a friendly and helpful first impression to our residents, visitors, and staff, while adhering to all policies and procedures of the facility with a focus on customer service and satisfaction.

Key Responsibilities:

• Open and close the Front Lobby, ensuring all residents, visitors, vendors, and contractors adhere to the secure access and departure rules of the facility, and secure the Lobby when leaving the area.
• Aid in guaranteeing a safe environment.
• Maintain awareness of situations in the Lobby area at all times.
• Present a calm, courteous, and professional demeanor at all times.
• Serve as the main switchboard and paging operator for the entire facility, ascertaining the nature of calls and relaying them to the proper location within the facility.
• Assist in resident elopement prevention by communicating with residents, transporters, and nursing personnel whenever a resident leaves the facility.
• Assure that visitors sign in and out of the facility.
• Assist visitors and residents with directions, maintain a current list of residents to aid in directing visitors, and notify staff of their visitors, appointments, etc.
• Collect resident’s clothing from visitors, have family complete inventory sheets, and relay them to laundry for marking.
• Aid in the administration of resident trust accounts by collecting monies and providing receipts.
• Distribute payroll checks and additional announcements to staff.
• Take RSVPs for the Care Plan Calendar.
• Adhere to all break time rules.
• Adhere to all facility and department policies and procedures.
• Ensure all HIPAA requirements are adhered to.
• Perform other related duties as required and assigned.

Qualifications

Education:

• Minimum High School Diploma (or equivalent).

Experience:

• One year of reception experience preferred.

Professional Skills and Abilities:

• Excellent communication and organizational skills.
• Ability to work well under pressure and be flexible.
• Exemplary customer service skills.
• Ability to maintain a professional demeanor at all times.
• Proficiency in handling a switchboard and paging system.
• Attention to detail and ability to maintain accurate records.

Physical Requirements:

• Physical ability to perform job-related duties, which may require lifting, bending, stooping, stretching, pulling, and pushing up to 50 lbs. or more as needed.