6 Customer Service Jobs in Athens, TX
One Ring Networks is Hiring a Customer Service Near Athens, TX
Come join our rapidly growing company!
We are looking for self-motivated individuals who are passionate about technology! The ideal candidates for this position will enjoy problem solving and have some knowledge of networks and routers. Previous experience in telecommunications or computer networking is preferred, but not required.
In this role, you will provide support among our Customer Support department and report to the Customer Support Manager. This is a full-time, permanent position out of our Athens, Texas office. We have a variety of schedules available, however training for this position is Monday through Friday from 8:00 a.m. until 5:00 p,m. Training typically lasts 4-6 weeks. After you've completed training, you will be placed on your regular shift.
Essential Duties:
- Diagnose and resolve basic network and modem functionality issues.
- Walk customers through common hardware and software configurations to maximize service functionality.
- Document call details and update account information in the computer system
- Keep customers informed of progress by checking and communicating the status of a work order or trouble ticket
- Place follow-up calls to customers after work order or trouble ticket is completed to ensure service has been restored
- Escalates appropriate technical issues to Tier 2 support when necessary.
- Perform site surveys
- Assist customers with product inquiries in-person, by telephone or email
- Contribute to our 24 x 7 support by participating in rotating on-call shifts
- Ability to pass pre-employment background check & drug screen
Successful candidates will meet the following minimum qualifications:
- High School Diploma or GED
- A passion for technology
- Excellent verbal and written communication
- Proficient with Microsoft Office products, including Outlook, Word and Excel
- Ability to manage multiple tasks in a fast paced environment
- Ability to pass the pre-employment background check, including a pre-employment drug test
Compensation & Benefits The hire in rate for this position is $12 per hour. You will also receive access to full and comprehensive benefits including health, dental, vision; life, disability insurance, on the first of the month after 60 days of employment. Paid time off will be available after 90 days and 401(k) will be available after 1 year of employment.
Apply Now If this position sounds exciting to you and you meet the minimum requirements, we invite you to apply to this position by sending us your resume. Please include your shift preference.
Want to Learn More About One Ring Networks? Watch our videos using the links below and visit www.oneringnetworks.com to learn more about us.
https://vimeo.com/190762399
https://vimeo.com/190725581
Job Summary
Full Time
Business Services
$35k-44k (estimate)
10/27/2023
05/10/2024
oneringnetworks.com
ATLANTA, GA
50 - 100
2010
GINGER MCDANIEL
$10M - $50M
Business Services
Related Companies
About One Ring Networks
Founded in 2010, One Ring Networks has quickly grown from a regional alternative access carrier to a large Tier 2 carrier with a national backbone. Headquartered in Atlanta, our business communications services power local organizations with a host of voice and data solutions including fixed wireless, fiber internet, 4G LTE wireless, managed IT services and hosted PBX. With personable customer service and consistent innovation setting us apart from other carriers in the industry, One Ring Networks has since become the preferred fixed wireless internet carrier in multiple markets. Our network e...ncompasses major markets in Georgia, Texas and California, Arizona and Maryland. Our first expansion allowed us to serve DallasFort Worth companies with the same standard of service and connectivity solutions that have proven successful for businesses in Atlanta. This move also enabled One Ring Networks to serve organizations and residential locations in Athens and East Texas including surrounding areas such as Kaufman, Kemp, Seagoville, Gun Barrel City and Mabank. In 2017, we expanded our reach within Texas by building out our network in Houston. In 2018, we expanded our operations once again this time to Southern California. We now offer our portfolio of business communications solutions to customers in San Diego, Los Angeles, Orange County, Riverside and San Bernardino, Rancho Cucamonga and Simi Valley. In March 2019, we expanded into Arizona and Maryland. Customers in Phoenix, Scottsdale, Glendale and the Baltimore area will benefit from high-speed connectivity solutions. Currently, One Ring Networks has a total of 8 offices located throughout Georgia, Texas, California, Maryland, and Arizona. As the only carrier in these states offering both large bandwidth fiber and wireless connections, One Ring Networks is the go-to provider for customized solutions supported by a high-speed, reliable network. RECEIVE A FREE QUOTE and contact our team today at 855-663-7464
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The job skills required for Customer Service include Problem Solving, Customer Support, Microsoft Office, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service positions, which can be used as a reference in future career path planning. As a Customer Service, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service. You can explore the career advancement for a Customer Service below and select your interested title to get hiring information.
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