The Opportunity

As we continue to expand and transform the primary care experience, we’re looking for energetic and passionate leaders to manage the people, processes, and technology that make One Medical unique. As a Senior Office Manager, you’ll be responsible for meeting One Medical patient promises of outstanding quality of care, access, and truly patient-centered experiences at an affordable cost across multiple offices. In collaboration with your manager, the District Manager, Laboratory Service Manager and clinical leadership, you will execute our mission of delivering high-quality care and service in your offices using The One Medical Performance System (TOPS). Specifically, you’ll manage the administrative team, phlebotomists (Laboratory Service Specialists), and office operations to ensure One Medical is a great experience for both patients and team members.

You are a strong people leader and innovative problem-solver, who is driven to create efficient workflows and cultivate cohesive teams. You are self-aware, a continual learner, and focus on the big picture. You have mastered the art of customer-service, administrative work and motivating a team or peers, especially through times of change. You are currently looking for your next opportunity that has an emphasis on delivering results, driving engagement, and developing talent at an organization that is transforming healthcare. If this sounds like you, we would love to connect. 

What You'll Likely Work On:

• Build engaged teams in two or more offices leveraging CICARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other), Active Daily Management, and Lean principles to meet patient and team experience goals
• Model the ideal team member experience through excellent on-boarding, training, performance feedback, skills coaching and career development, as well as mentor peer office managers and emerging leaders 
• Partner with Lab Service Manager who will have clinical oversight to the Laboratory Service Specialist team members for any training or clinical coaching needs
• Ensure patients have an amazing experience including timely access to the care they need (appointments, phlebotomy visits, messages, and calls) and resolving their issues quickly, with minimal waste and friction
• Engage your team to solve local problems, escalating systemic issues to your manager or central teams
• Manage your facilities / collaborate with our central teams
• Manage communication, with context, between your offices and other districts, regional & central teams and health system partnerships 

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What You’ll Need:

• 3 years relevant experience managing high-performing customer service or patient facing teams
• At least 1 year of experience managing teams in multiple locations or departments, or at least 1 year of experience managing large teams (10 employees)
• Strong written and verbal communication skills 
• Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
• Experience developing talent through mentorship and coaching, consistent feedback, goal setting and accountability
• Proven track record of leading successful change management and process improvement efforts
• Familiarity with G Suite and Electronic Health Record systems and healthcare are a plus

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical after 5 and 10 years
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental, and Vision plans
• Free One Medical memberships for yourself, your friends and family
• Pre-Tax commuter benefits
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a salaried full-time role based in-person with our team and patients at our offices in Bethesda, MD and North Bethesda, MD. 

One Medical is committed to fair and equitable compensation practices.

The base salary range for this role is $76,500 to $86,250. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. Additional pay may be determined for those candidates that exceed specified qualifications and requirements. The total compensation package for this position may also include RSUs and/or benefits. For more information, visit https://www.onemedical.com/careers/

One Medical is an equal opportunity employer and encourages all applicants from every background and life experience.