Assistant Store Manager

Assistant Managers are responsible for assisting the store manager with the daily operations and providing exceptional customer service to ensure total customer satisfaction. The Assistant Manager supervises the sales staff and sales floor in the absence of the Store Manager and provides support in coordinating activities in line with the Company’s objectives. The Assistant Managers assist with merchandising display programs and perform administrative functions including tracking, ordering, and managing inventory and ensuring store security.

• Assist the Store Manager in setting goals for sales, service environment, merchandise moves, shrinkage figures, and expense controls.
• Participate in training employees; planning, assigning, and directing work, and give necessary feedback to employees and Store Manager.
• Demonstrate and maintain effective communication with sales personnel to ensure that they are appropriately informed of merchandising policies and programs.
• Maintain operational records, including daily transaction documents, sales reports, and loss summaries.
• Ensure that inventory is handled, stored, and processed to minimize loss or damage
• Work together with Store Manager and take a proactive role in establishing and carrying out shrinkage control discipline and programs, this includes inventory audits.
• Supervise and participate in unloading, sorting of merchandise, stocking shelves, ticketing merchandise, and the reconciliation if all cash and inventory transactions.
• Provide and maintain a high level of customer service by ensuring that merchandising/recovery is completed and that register and customer service area is processing customers in a timely manner.
• Address customer complaints and resolve issues by working with Sales Associates.
• Determine and distribute work assignments to associates in absence of Store Manager.
• Ensure maintenance, cleaning, and store appearance is up to company standards.
• Maintain store-level compliance with company standards of safety, security, facility maintenance, postings/notifications and other administrative duties.
• Perform other store duties, as needed, to ensure smooth operations and to meet customer needs.
• May supervise approximately five or more store personnel at a time.