Oncourse Home Solutions (OHS) is a people-centric organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.4 million customers across the U.S. Our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to all by becoming the most forward-thinking and community-driven home solutions organization of the 21st century. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

We partner with cities, utilities, insurance providers, retailers, financial service companies and member associations to help them maintain and protect their customers’ most important asset—their home. Our passion for empowering customers to confidently run their households is what drives us. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse Super’—Successful, United, Progressive, Empathetic, Reliable. Supers get it done. We sweat homeownership so our customers don’t have to. We view every day as an opportunity to step up, step out, and remind others that they’re in this together, to stay on course.

We are a proud equal opportunity employer, and our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. OHS is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

• Monitoring claims performance by different product and service segment.
• Put in place measures for key initiatives including performance around cost, cycle time and quality.
• Work with business leaders to identify performance gaps and plans to mitigate and improve.
• Provides process improvement identification and implementation using root cause analysis techniques.
• Supports and facilitates calibration sessions both internally and with AWR outsource partners.
• Strategic partner towards the development of a best-in-class service and delivery protocol. 
• Uses data to recognize performance risks or opportunities.
• Creates and sustains a positive environment that fosters team performance and individual excellence.
• Partner with Commercial Finance to track department performance against key business targets and budgets

• 5 years of analytical experience in a service-related business managing or monitoring high volume transactions.
• Strong organizational, time and performance management, sense of urgency and prioritization skills necessary.
• Strong analytical and problem resolution skills analytical and problem resolution skills.
• Ability to drive results in a fast paced, high-volume work environment.
• Effective verbal and written communication skills Base understanding of insurance type analytics - frequency and severity principals.
• Ability to establish and maintain effective and harmonious working relationships with co-workers, contractors, utility representatives and customers.

• Proficiency in Microsoft and Google Suites
• Experience in database tools, Looker and other basic Business Intelligence capability
• Intermediate to advanced Excel skills