Once Upon A Child Madison East provides a fun and convenient way
to buy and sell gently-used kids’ stuff—focusing on quality, safety, and value.

About the Position:
Every team member begins as a sales associate. We strive to provide an exceptional customer experience. We expect that each of our team members offer friendly, helpful, and efficient customer service. All team members are responsible to assist in maintaining a clean, orderly, and shoppable sales floor. We are a resale store that purchases most of our merchandise from our customers. We buy all seasons all the time. Everyone helps to maintain our backstock storage area. We expect that all interested team members will be trained as buyers.
Advancement Opportunities:
There are many advancement opportunities, including buyers, shift leadership; inventory and social media coordinators; and associate and assistant managers.

Compensation:
With each promotion there are wage increases, as well as increases in employee discount and incentive pay opportunities. We also offer an Employee Retirement Savings Plan, where the first 3% of pay is matched at 100%.
Ideal Candidate:
The ideal candidate will bring their best to work every day— upbeat, respectful, and eager to provide exceptional customer service. Because of the extent of customer activity and the volume of incoming merchandise, being able to work with focus, pace and efficiency is key.

Responsibilities and Duties:

• Greet customers immediately, determine their needs, and handle all interactions in a friendly, enthusiastic, and professional manner.
• Become familiar with the merchandise, brands, and prices, and understand features and benefits.
• Assist customers during the sales process and maximize sales and customer satisfaction by suggesting add-ons
• Evaluate items presented to the store for purchase and accurately entering the products being bought by the store
• Price and ticket items appropriately based on the computerized system and pricing/buying guidelines.
• Efficiently and accurately tag items purchased from customers.
• Keep the sales floor stocked. Bin, label and organize merchandise that will be stored in back stock.
• Maintain cleanliness and organization of the store.

Requirements and Qualifications:

• Must be reliable—show up for assigned shifts; be on-time; be ready and willing to work
• Must be a team player
• Act in a friendly, courteous and helpful manner toward customers, their children, and other team members
• Have a high degree of energy and drive to meet customer demands
• Perform effectively, efficiently, and safely in a fast-paced environment
• When assigned tasks and projects, enjoy working with minimal supervision and taking initiative
• Can anticipate customer and process needs, can prioritize, and can troubleshoot to provide great service and resolve bottlenecks
• Be a good listener and able to learn quickly
• Able to constructively communicate viewpoints and concerns to other team members and management team
• Able to stand and walk for long periods of time, up to 8 hours per day.
• Able to lift 40 pounds (bins in which merchandise is stored), without assistance
• Able to bend, rotate, and reach, as required in a retail environment, where there is receiving, tagging, and stocking merchandise
• Able to operate a computerized sales terminal
• There is no exposure to hazardous materials or environment

About Our Business:
Once Upon A Child (OUAC) is a locally-owned franchise. Our business is guided by the values of integrity, respect, accountability, and teamwork. All employees have an opportunity to learn how the business operates and about the key performance factors that impact on our success. Our management team and staff has created an environment "where team is family".

The owners also have three other franchises in Madison. In the same shopping center as the OUAC, there is a Plato’s Closet store for teen and young adult apparel and a Style Encore store for women. There is also a Plato’s Closet on the west side. The owners are highly involved in the businesses and work closely with the store managers and the teams.

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