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The Director of Membership & Guest Services is responsible for the development, oversight and implementation of strategies that grow OMSI's Membership and community outreach programs while providing strategic direction to the Guest Services and Program Sales teams to continually improve member, visitor, and participant experience.
This position is accountable for membership and group customer acquisition, retention, and stewardship through the development of promotional campaigns, membership appeals, special cultivation events, and other strategies; enhancing the museum admissions experience; designing budgets and plans that ensure progress toward target goals; strengthening partnerships with Pacific Northwest schools and community organizations; and providing ongoing support and direction to staff activating the strategies.
Collaborating with teams across the organization, the position will support OMSI's strategic objectives and values with a focus on staff development, cultural competency, guest relations management, and leveraging data to achieve financial and participation goals.
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Benefits and Perks at OMSI
Full Time
$102k-151k (estimate)
04/19/2024
05/17/2024