Overview

Mount Washington Hotel

As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

Job Description

Join our team and earn a $250 sign on bonus and a free ski pass at Bretton Woods!!

To create an atmosphere in the Lobby conducive to the prompt and efficient handling of all guests needs.

Responsibilities

• Ensure that all arriving and departing guests are treated with maximum courtesy and are served expeditiously.
• Maintain continuous liaison with management, Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their expectations.
• Be alert to potential problems and malfunctions of hospitality services and make on-the-spot corrections.
• Participate with other members of management in developing plans to deliver special services to selected targeted markets.
• Ensure maximum cooperation and coordination between the Valet, Bell and Front Desk teams.
• Be involved in resolution of as many guests' complaints as possible.
• Organize a ski-check system that provides guests with maximum security and convenience.
• Ensure that guests traveling between venues on property can do so without inconvenience.
• Be able to explain the history and unique aspects of the Mt. Washington Hotel.

Qualifications

• High School Diploma or GED, plus one-year relevant experience or an equivalent combination of training, experience, and/or education.
• Must have excellent interpersonal skills.
• Must provide excellent service to internal and external customers.
• Must have excellent oral and written communication skills.
• Must be attentive to detail.
• Must have excellent computer skills.
• Must be pleasant and friendly.
• Must be available to work flexible hours to include nights, weekends, and holidays.
• Candidate must be able to successfully pass a pre-employment drug screening.
• Must have a valid driver's license and an excellent driving record.
• Must be available for scheduling based on business demands to include nights, weekends, and holidays.

Omni Hotels and Resorts is an equal opportunity employer.