Overview

Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Job Description

To fully develop the assigned Market Segment concentrating on the solicitation of new profitable business and rebooking repeat business. To achieve monthly revenue booking goals, solicitation goals, develop and implement action plans, maintain positive customer and interdepartmental communications. This position is eligible for the Omni Sales Incentive Plan.

Responsibilities

• Provides customer service to guests on the phone and in person in a friendly and professional mannerin accordance with Omni’s Service Points
• Achieve monthly catering and group revenue booking goals.
• Maximize catering revenues from customers by minimizing erosion of check averages from pricesensitive groups. Communicate event details to all operations departments.
• Maximize room revenue by utilizing the tools provided to merchandise guest rooms and suites forgroup reservations.
• Provide hotel site inspections when necessary and entertain clients to establish closer workingrelations when appropriate.
• Manage all aspects of event details with internal and external customers to include but not limited to:menu design and selection, audiovisual orders, exhibitor management, outside vendor coordination.
• Solicit accounts within assigned market segment utilizing FDC. Prospect and develop new accountsin line with the hotel's stated Mission Statement.
• Takes initiative to support the Sales and Hotel Team in all areas to achieve external and internal guestsatisfaction.
• Greet client prior to event start time. Maintains a presence on the banquet floor during theconference. Will ensure the meeting arrangements are met to contract specifications.
• Maintains account files and ensures that all information is included in file, i.e. correspondence,booking recaps, contracts, credit applications, BEO’s, etc.
• After the conclusion of event reviews final bill and comments with meeting planner. Ensure 100�curacy and timely processing of bill.
• Assist in the development and implementation of the Sales Action Plan (SMART Plans).
• Submit weekly and monthly sales reports on a timely basis.
• Follows all FDC and office standards by recording activities, trace dates, accurate histories and all relevant information regarding booking activity.
• Participate in the ongoing forecasting process.
• Is current and abides by all sales office procedures and systems.
• Promote a high-quality company image by demonstrating professionalism to both clients and colleagues.
• Recommend improvement of facilities and services as needed.
• Completes any other assignments from the Director of Catering and Convention Services.

Qualifications

• High School Diploma or Equivalent. College degree preferred. 
• Minimum of 1 year hotel sales/catering experience and/or successful completion of Omni LID program. 
• Knowledge of the operations of the hotel industry. 
• Dynamic, enthusiastic, creative leader who thrives under pressure and is able to perform multiple functions and troubleshoot when needed. 
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others. 
• Must have proven selling, negotiating and presentation skills. 
• Requires knowledge of advanced sales techniques. 
• Highly developed customer service skills with strong attention to detail.
• Proficient computer skills including but not limited to Microsoft Word, Power Point, Excel, and Outlook. Delphi experience preferred. 
• The ability to delegate, effectively train and coach 
• Must be able to work a flexible schedule including nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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